McDonald Nissan is looking for a Service Advisor to join their service department!

At McDonald Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealerships throughout the years.

Benefits

• Health & Dental Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Company Holidays
• Employee Discounts

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Satisfaction scores at or above company standards
• Reinforce company policies and adhere to company standards
• Compliance with applicable laws and regulations

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license