Job Description

Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property!

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to elevate your hospitality career?

We are currently recruiting for a self-motivated Director of Operations eager to lead our team of elite hospitality professionals who redefine luxury service and guest experience daily. This position will report directly to the Managing Director, Elpie Marinakis. Join a family-owned and operated business that fosters a culture of positivity, growth and communication.

Awards and achievements:

· TripAdvisor 2024 Travelers' Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada

· Proud Michelin Key holder 2024- Wedgewood Hotel & Spa

· Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge

Key Responsibilities

Operational Leadership

• Oversee the strategic and day-to-day operations of Rooms, Food & Beverage, Spa, and Events to deliver an impeccable and consistently elevated guest experience.

• Maintain a strong, visible presence throughout the property; support operational teams during high-traffic periods, peak service times, and signature events.

• Lead executive and departmental meetings to ensure clear communication, cross-functional alignment, and swift resolution of operational challenges.

• Champion Relais & Châteaux and five-diamond luxury service standards, ensuring excellence across all guest interactions and operational touchpoints.

• Proactively gather and respond to guest feedback, resolve concerns with professionalism and care, and implement meaningful service enhancements.

• Curate thoughtful, personalized guest experiences grounded in genuine hospitality, attention to detail, and a culture of pride and warmth.

• Recruit, coach, and develop a results-driven leadership team; promote a high-performance culture rooted in accountability, engagement, and collaboration.

• Lead by example through an approachable leadership style and open-door policy, fostering team trust, communication, and morale.

• Collaborate with ownership and senior leadership to shape long-term operational strategy, business planning, and success metrics.

• Partner with Front Office and Revenue Management teams to optimize ADR, RevPAR, and overall revenue performance while enhancing guest satisfaction.

• Oversee labour forecasting, budgeting, and expense management to ensure operational efficiency and achievement of financial objectives.

• Serve as a brand ambassador for Wedgewood within the luxury hospitality community, representing the property with professionalism and distinction.

• Build strategic relationships with industry partners, vendors, and stakeholders to uphold and enhance the hotel's reputation and positioning.

• Cultivate lasting connections with VIP guests and loyal clientele, ensuring continued guest satisfaction and long-term retention.

Qualifications

• Minimum 5 years of progressive leadership experience in luxury hotel or resort operations.
• Experience working in a family-owned, high-touch hospitality environment is a strong asset.
• Degree or diploma in Hospitality Management, Business Administration, or related discipline.
• Expert knowledge of Vancouver's luxury market, guest expectations, and global industry trends.
• Strong background in revenue strategy, budgeting, and cost control.
• Proven track record in team leadership, staff development, and fostering workplace culture.
• Familiarity with Forbes Travel Guide or Relais & Châteaux standards is preferred.
• Experience working with unionized teams and understanding of BC labour law is an asset.

Why Join the Wedgewood?

• Directly impact operational strategy and guest satisfaction in collaboration with ownership
• Be part of a tight-knit, family-owned team that values positivity, growth, and communication
• Competitive salary range: $95,000–$110,000, plus performance-based incentives
• Comprehensive benefits (Extended Health, Dental, Vision)
• Access to professional development, Relais & Châteaux global network, and hospitality events

Apply now to redefine luxury hospitality at the Wedgewood Hotel & Spa.

• Join us and create unforgettable moments for guests while building your legacy in Canada's top-rated hotel.