About the job

We are seeking someone who can join our Client Experience (CX) team at a fast-paced and quickly growing Financial Technology start-up. Their primary responsibility is to ensure that every applicant has an unparalleled customer journey from start to finish. This person is very organized, timely, and possesses exceptional attention to detail. The successful candidate will have excellent written and verbal communication skills and demonstrate empathy and attention to each client's unique circumstances.

Previous experience in a sales or client experience role is required. A background in financial sales, loans, or bankruptcy is a strong asset.

The Company

Beautifi is a financial technology start-up that offers Canadians flexible financing solutions for plastic surgery and cosmetic procedures. We are on a mission to create Canada's premier elective procedure marketplace, where Canadians can find a doctor, read reviews, book a consultation, and secure financing, all on the same integrated platform. Our goal is to help Canadians find the perfect doctor for their needs and help our Clinic partners book more procedures. We are a growing company looking for people who want to grow with us; there will be plenty of opportunities for top performers as we scale!

Key Responsibilities and Activities

• Managing outbound and inbound phone calls, and a large pipeline of existing customers and new prospects
• Navigating customers through the loan process in a timely and courteous manner through phone, e-mail and text messages. Some degree of financial literacy is required to
• Using interpersonal and sales skills to convert interested prospects into customers
• Collaborating with the credit and accounting teams to coordinate clinic fundings
• Assist other CX team members to ensure every applicant receives industry leading customer service

Requirements

• Fluent in English (written and spoken); French bilingualism is an asset
• Self-motivated individuals who learn quickly and exhibit exceptional organizational skills
• Pleasant, friendly, and professional demeanour, enjoys working with others. This position involves a high volume of calls and communication with clients.
• High performers with a proven track record of exceeding KPI's and targets
• Multi-taskers that can handle numerous active clients and remain organized and timely
• Consistently demonstrates excellent written and verbal communication skills
• A positive and can-do attitude, happy to assist with a range of different tasks
• Ability to adapt to changing responsibilities and environment
• Strong people skills and sales abilities, previous experience in a similar role is strongly preferred

Location

This is an In-Office role. Our Toronto office is located in the heart of Toronto's Liberty Village neighborhood.

What we offer

• Base Salary ($50,000-$60,000) commensurate with experience
• Bonuses and Commission based on performance
• Dental, Vision, and Health Benefits – 100% employer-paid
• Paid Vacation
• Fun and energetic workplace
• Advancement opportunities for top-performers