Mortgage Customer Service Specialist

Full-Time, Permanent

Location: Canada (Hybrid)

Company: Marathon Mortgage Corp. (MMC)

Marathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada's fastest-growing monoline mortgage lenders. We specialize in delivering competitive residential mortgage solutions with exceptional service to both borrowers and broker partners. Our mission is powered by passionate professionals who value performance, integrity, and continuous improvement.

We are looking for a Customer Service Specialist who is more than just a call-taker. This is a dynamic role for someone eager to grow, learn, and be a valued contributor to our servicing team. You'll handle everything from client inquiries and documentation to liaising with external partners like Computershare. If you're detail-oriented, self-motivated, and inspired to build a long-term career in mortgage lending, this role is for you.

· Respond to client inquiries by phone and email with professionalism and empathy.

· Coordinate and process mortgage payout requests and discharge documentation.

· Communicate with external partners such as Computershare to ensure accurate servicing follow-through.

· Update client records, request missing documents, and ensure complete file accuracy.

· Send welcome letters and renewal notices.

· Support the servicing team with administrative tasks and ongoing mortgage account management.

· Maintain accurate records and notes in our servicing system (LMS/Delta360).

· Proactively flag issues or patterns that could impact client satisfaction.

· Help improve our internal processes and client communications.

· 2+ years of experience in financial services, preferably in mortgage or loan servicing.

· Strong attention to detail with a drive for accuracy and completeness.

· A proactive, problem-solving mindset and eagerness to learn new systems.

· Excellent communication skills (written and verbal).

· Experience handling sensitive or confidential documents.

· Comfortable managing a variety of tasks in a fast-paced environment.

· Familiarity with servicing platforms like LMS/Delta360 or willingness to learn.

· Previous experience with Computershare or document discharge processes is a strong asset.

· Opportunity to be part of a growing and respected mortgage company.

· A positive, high-performing team culture.

Competitive salary and benefits package.

· Room for advancement and professional development.

· Flexible remote or hybrid work setup.

If you're motivated, organized, and ready to make a meaningful impact in mortgage servicing, apply today with your resume and a short note about why you're the right fit.