Kelly has partnered with one of Canada's Top 5 banks to recruit for an Operations Officer (Deal Release Officer) contractor in Mississauga.

Job ID: 55282

Job Title: Operations Officer II (Deal Release Officer)

Duration: Jun. 23/25 to Jun. 22/26

Hours: Mon-Fri, 7am to 8pm variable shifts in between those hours – Candidates need to be flexible to adapt to changing hours/shifts

Pay Rate: $22.50/hour

Locations: Hybrid, onsite twice a week - Mississauga ON, L4W 5P3

Job Description:

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

CUSTOMER:

Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Identify opportunities to improve service delivery

Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER:

Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity

Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Support the timely and accurate completion of business processes

Actively review internal processes/activities and provide ideas for process improvement

Investigate and escalate non-standard or high-risk activities as appropriate

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

MUST HAVE:

Operations experience

Documentation review experience

Real estate sector experience

Data entry experience

Experience working with internal partners

NICE TO HAVE:

Sales background

Bilingual – French

EDUCATION:

Undergrade degree preferred