Bilingual Customer Retention Specialist (English/French)

Location: Toronto, ON (On-site)
Base Salary: $45,000
On-Target Earnings (OTE): $80,000–$85,000 (base + commission)
Full-time | Training Provided | No Previous Sales Experience Required

About the Role:
Our client—one of North America's most established alarm monitoring and security service providers—is hiring a Bilingual Customer Retention Specialist to support their growing French-speaking customer base.

If you have experience in customer service, retail, or call centers, and you're fluent in both English and French, this is a great opportunity to take the next step in your career. You'll receive full training to help customers upgrade outdated systems, explore new service packages, and stay protected with the right solutions.

What You'll Do:

• Speak with French- and English-speaking customers about home and business security solutions

• Recommend personalized packages and upgrades based on customer needs

• Assist with contract renewals and LTE upgrades (from older 3G systems)

• Record and track your activity using internal tools (training provided)

• Achieve monthly performance targets related to customer retention and service enhancements

What You Bring:

• Fluency in English and French (spoken and written)

• 1+ year of experience in customer service, retail, or a call center environment

• Clear communicator who's confident, helpful, and professional

• Organized and detail-oriented with a desire to learn and grow

• Comfortable using phone systems and basic digital tools

Compensation Overview:

• Base Salary: $45,000 annually

• Performance Bonuses:

  • New service packages: Earn 10% commission on each contract

    Example: Sell a $1,200 package = $120 commission

  • 3G system upgrades: $50 bonus per upgrade

    Example: Help 4 customers upgrade = $200 bonus

• On-Target Earnings (OTE): $80,000–$85,000 in year one

Company DescriptionOur client is one of North America's largest and fastest-growing privately owned contract manufacturers, producing household cleaning and personal care products for many of the biggest names in retail. The company has a strong presence across multiple facilities, including FDA-regulated operations in Chicago, a high-output plant in Wixom, and their flagship detergent site in Toronto.
Now poised to double in size, the company is experiencing rapid expansion and partners with some of the largest retailers, offering team members the opportunity to make a real impact in a high-growth environment. If you're strategic, results-driven, and excited by innovation, this is your chance to grow with a leader in the consumer goods manufacturing space.Company DescriptionOur client is one of North America's largest and fastest-growing privately owned contract manufacturers, producing household cleaning and personal care products for many of the biggest names in retail. The company has a strong presence across multiple facilities, including FDA-regulated operations in Chicago, a high-output plant in Wixom, and their flagship detergent site in Toronto.Now poised to double in size, the company is experiencing rapid expansion and partners with some of the largest retailers, offering team members the opportunity to make a real impact in a high-growth environment. If you're strategic, results-driven, and excited by innovation, this is your chance to grow with a leader in the consumer goods manufacturing space.