Indigo Park Canada is seeking a customer-focused and detail-oriented Reservation Clerk to join our team at Pearson Airport. As a global leader in parking and mobility solutions, we're looking for someone who thrives in a fast-paced environment, enjoys helping people, and can manage multiple priorities with accuracy and professionalism.

• Greet and assist customers in person, over the phone, and by email, delivering a friendly and efficient experience.

• Support clients using our online reservation system by inputting accurate data and resolving issues effectively.

• Explain Indigo's parking products and services clearly and confidently.

• Manage daily data entry tasks and ensure all customer information is kept up to date and confidential.

• Monitor voicemails and respond to customer inquiries in a timely, courteous manner.

• Process refunds and support investigations related to customer concerns.

• Collaborate with the team to continuously improve customer satisfaction.

• Take initiative to complete other administrative duties as assigned.

• 1–2 years of customer service experience, preferably in retail, hospitality, parking, or call center environments.

• Strong communication and interpersonal skills—you're comfortable speaking with customers and solving problems with empathy.

• Excellent organizational and time-management skills.

• Ability to work independently and stay calm under pressure.

• Comfortable sitting and using a computer for extended periods.

• Bilingualism in English and French is an asset, especially for client support.

• Previous experience using reservation or ticketing systems is a plus.

• You have a professional, client-first attitude.

• You're tech-savvy and confident using Microsoft Office and other software tools.

• You take pride in accuracy and attention to detail.

• You enjoy being part of a team and contributing to a supportive work environment.

• You're eager to learn and grow with a company that values development and diversity.

Monday to Friday, 9:00 AM – 5:00 PM
Location: Pearson Airport (on-site)