HealthOne, conveniently located in downtown Toronto's King West neighbourhood is currently seeking a Rehab, Wellness, & Mental Health Administrator to join the team!

About HealthOne

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every patient with comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne, how we care is just as important as what we do. Our care philosophy guides every aspect of our work, from building strong therapeutic relationships to delivering exceptional clinical outcomes. As a team, we are unified in our efforts to optimize the care journey, driven by quality, and passionate about providing holistic, patient-centered experiences. We continuously strive to grow, improve, and embrace a shared culture rooted in purpose and values.

Job Summary

In this exciting opportunity, you will play an integral role in ensuring the smooth day-to-day operations of the practice and a positive experience for all patients of our Rehab & Wellness department. The key responsibilities of this role will be centered around efficient & detail-oriented completion of administrative duties, all while ensuring top-notch client service.

Schedule

• Part-Time Hours
• Flexibility to work within operating hours required, including evenings and weekends

Responsibilities

• Engage compassionately with all patients ensuring that they feel welcomed, accommodated, and encounter a 5-star experience at all times.
• Efficiently handle administrative tasks with pristine detail, including but not limited to optimizing schedules, appointment confirmations, processing payments, liaising with insurance companies, and patient data entry.
• Maintain knowledge on all treatments in order to provide informed recommendations to patients and suggest relevant products (supplements, orthopedic devices, etc).
• Contribute to smooth clinic flow by providing reliable support, adhering to policies & procedures, and participating in goal achievement.
• Actively seek out opportunities to improve and expand our patients' experience in the clinic, while assisting the management team to maximize clinic performance and growth.

Why Work with HealthOne?

• Supportive & positive leadership team
• Work within a modern facility
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Requirements

• 6+ months of administration experience in a similar environment, ideally in a wellness, physio or rehab clinic
• Strong client service skills and impeccable verbal & written communication
• Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
• Self-starter, motivated by goals, and eager to wear multiple hats to be able to grow with us
• Tech savvy and proficient with MS Office (MS Word, Excel, Outlook)

Nice-to-Have

• Experience using a CRM/EMR, specifically Jane software
• Post-Secondary education in Kinesiology or a similar topic

Accessibility Statement

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant's interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn't the right fit.