About Us

We exist to foster a world where nothing is waste. Encorp Pacific (Canada), better known as Return-It is a federally incorporated, not-for-profit, product stewardship corporation with beverage container management in British Columbia as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure they are properly recycled and not land-filled or incinerated.

As a leader in extended producer responsibility, Return-It has diverted over 24.7 billion beverage containers from landfills and waterways over the last 29 years, creating a better future for people, communities and the planet.

Position Summary

The Shift Supervisor plays a pivotal role in leading daily operations at Encorp Pacifics Return-It IQ Centre (RIIQ) a hub for innovation, quality assurance, and R&D in beverage container recycling. Reporting to the RIIQ Director, this position ensures smooth frontline execution of sorting and counting activities, fosters a culture of safety and continuous improvement, and supports key R&D initiatives that help shape the future of materials recovery in British Columbia.

This is a hands-on leadership role ideal for someone who thrives in dynamic environments and is passionate about operational excellence, team development, and environmental

Operational Management & Efficiency

• Supervise daily plant floor operations to ensure all activities align with Standard Operating Procedures (SOPs).
• Monitor and analyze KPIs related to material handling, container counting accuracy, productivity and operational efficiency.
• Ensure consistent material flow through the facility and oversee the accurate completion of Chain of Custody (CoC) documentation.
• Coordinate and support preventative maintenance activities for plant equipment and counting/sorting systems.
• Promptly identify maintenance needs and coordinate repairs with internal and external technical support teams.
• Identify operational challenges and escalate trends or recurring concerns to the RIIQ Director.
  

Team Leadership & Workforce Development

• Support employee performance through coaching, performance reviews, documentation, and day-to-day leadership.
• Lead a frontline team by managing scheduling, daily assignments, and shift coverage to ensure optimal staffing levels.
• Deliver comprehensive onboarding, job-specific, and refresher training to maintain operational consistency.
• Foster a culture of accountability, teamwork, and respect on the plant floor.
  

Health & Safety Compliance & Risk Mitigation

• Lead daily safety huddle meetings to reinforce safety protocols and encourage proactive reporting fostering a strong safety-first culture among staff.
• Investigate incidents, near misses, and potential hazards; document findings and implement corrective actions.
• Deliver regular safety training sessions and conduct routine safety checks to maintain high safety awareness and compliance.
• Enforce workplace health and safety policies, ensuring a compliant and hazard-free environment.

Technical & Continuous Improvement Support

• Collaborate with internal and external maintenance teams to minimize downtime and support equipment reliability.
• Contribute to continuous improvement initiatives and support process optimization projects in partnership with the R&D and quality teams.
• Provide feedback and frontline insights to enhance operational procedures and system workflows.
  

Duties and responsibilities may evolve based on business needs.

Qualifications & Skills

• Post-Secondary Degree / Diploma or equivalent combination of education and supervisory experience in Operations, Engineering, Industrial Management, or a related field.
• 3+ years of experience in a supervisory role within a plant, warehouse, or recycling environment.
• Proven leadership, coaching, motivation and staff development skills in a fast-paced hands-on setting.
• Strong Analytical and problem-solving skills with the ability to drive process improvements with a continuous improvement mindset.
• Practical knowledge of operational KPIs, SOPs, quality control systems, and preventative maintenance programs.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with digital documentation and reporting.

Assets

• Familiarity with automated systems, AI-based sorting, or quality assurance technologies.
• Strong knowledge and practical application of Lean Six Sigma principles and continuous improvement methodologies.
• Familiarity with workplace safety regulations.
• First Aid Level 2 certification.

Working Conditions

• Full-time, hands-on role based at the RIIQ Center in New Westminster.
• Active warehouse, sorting and material handling environment with moderate noise and physical demands.
• Physical ability to lift up to 50 lbs occasionally and stand/walk for extended periods.
  

Compensation

• Salary Range: $65,000 $75,000 per year
• Discretionary Performance bonus: 10%
• RRSP Matching
• Health & Fitness Allowance
  

Schedule

• Monday to Friday from 2-10pm
• May include weekends

Benefits

• 3 Weeks of Company Paid Vacation
• Volunteer Time Off
• Extended Health, Dental and Vision Care Benefit
• Life insurance

Why Join Us?

At Encorp Pacific, were leading the way in responsible product stewardship and circular economy innovation. At the Return-It IQ Centre, youll work with forward-thinking colleagues committed to improving recycling systems, reducing environmental impact, and supporting a cleaner future for British Columbia. We offer a collaborative, purpose-driven work environment and are proud to invest in the development of our people.

At Encorp Pacific, we recognize that our decisions are better and our ultimate success greater when we work together as equal members of one team working toward common goals. We are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. We are against any form of discrimination in the hiring process and in our work relationships.