About the Company
Our client, a Personal Injury Law Firm, is looking for a responsible administrative team member to provide daily office support. The successful candidate must have a minimum of 3 years' office experience. This position requires daily onsite attendance at our North York office (Yonge and Sheppard).
About the Role

• Answer phones; return client calls and deal with inquiries; escalate calls as necessary to respond to clients promptly;
• Do client intake, asking pertinent questions and engage with clients, gathering all preliminary information so case can be assessed internally
• Manage Excel charts to track intake calls and client data;
• Receive retainers, complete file opening and file related tasks using firm software Filevine;
• Responsible for updating information in Filevine ensuring all client info and details are accurately entered and maintained;
• Handle and distribute all incoming mail and faxes; handle couriers and mail
• Request and obtain documentation from clients;
• Send retainers out to clients; follow up as necessary;
• Assist with support matters for Filevine; liaising with help desk when necessary;
• Send out non retainer letters to callers;
• Assist with administration of insurance policies for After the Event Insurance program;
• Respond to various miscellaneous daily requests from remote staff;
• Filing; Photocopying; Scanning; order and maintain office supplies;
• Update document briefs and files; prepare Notice letters;
• Schedule appointments and send out Zoom invitations;
• Book meeting/party rooms; set up; make arrangements as required;
• Perform miscellaneous general administrative office support tasks as assigned.

What You Bring

• Ability to multi-task and work efficiently;
• Excellent telephone manner; able to initiate and handle a large volume of call backs for prospective clients;
• Ability to quickly adapt and learn new software, processes and procedures;
• Must be able to work independently as well as in a team setting;
• Superior attention to detail, organization and administration;
• Excellent written and oral communication and data entry skills: good typing skills to gather accurate intake information
• Strong work ethic, initiative, and accountability;
• Legal background preferred;
• Solid working knowledge of MS Office.

Next Steps
If you are interested in learning more about this opportunity, please apply, in confidence. Thank you for your interest in the position and in Forge Recruitment.