- Confirm / document current state workflows, identify bottlenecks and opportunities for streamlining, using digital tools and/or automation.
- Define appropriate and achievable recommendations to gain efficiencies in workload management, including Key Performance Indicators (KPIs), quantifying expected outcomes (e.g. time savings) and how outcomes will be measured.
- General public sector business consultation services including workload modeling of Service Delivery Division service lines.
- The candidate's responsibilities will include the following:
- Lead workload analysis project activities, including development of supporting materials.
- Work with the project leads and business areas to clearly define and understand the project s scope, resource plan, schedule and approach.
- Facilitate and manage all information sessions with stakeholders.
- Develop project deliverables in collaboration with project team and stakeholders
- Report project status & budget to project leads on an established basis, per the project plan.
- The Business Consultant-Level 2 is required to have the following skills and experience:
- Experience leading multi-discipline teams in a business initiative to design and align new business systems with business processes, and have created and followed a change management plan to move from an as is state to the to be state.
- Expertise in Project Management, Business Process Analysis and Change Management to ensure the delivered product meets quality expectations.
- Experience managing effective communication with project stakeholders at all levels from diverse work units.
- Experience working with a diverse range of technical and business stakeholders to understand business needs, document current state workflows, identify bottlenecks and define appropriate and achievable recommendations for efficiency gains in workload management.
- Experience developing and measuring Key Performance Indicators (KPIs) and quantifying expected outcomes.
- Proposals not clearly demonstrating that they meet the following mandatory criteria will be excluded from further consideration during the evaluation process.
- The proposal must be received before the Closing Time.