Internal Service Advisor

Crown Honda - 2610 McPhillips Street

Job Type: Full-Time

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork.We take pride in being oneof Canadas Best Managed Companies and one of Aon Hewitts Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for an Internal Service Advisor to join our Crown Honda team located at 2610 McPhillips Street, in a company and industry with great growth opportunities where we have a large customer base and is expanding rapidly. We are one of the fastest growing dealerships in Manitoba with a recently expanded shop to keep up with our growing customer base.

The Internal Service Advisorunder the direction of the Service Manager, is the primary liaison between the sales and service departments to ensure that internal repair and reconditioning needs for dealership inventory are completed efficiently and accurately.

After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs and assess and advise customers on repair and maintenance work while being the first point of contact for our service shops as well as internal departments.

We offer acompetitive performance-based salaryandencouraging team environment,as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

Additional Crown Auto Group Employee Benefits:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of the promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

Responsibilities:

• Receive and prioritize internal service requests from the sales and used car departments
• Create accurate repair orders (ROs) for internal vehicles and monitor progress
• Coordinate with technicians and parts department to ensure timely completion of reconditioning and repair work
• Review vehicle inspection reports and determine recommended services
• Monitor the status of all internal repairs and keep relevant departments informed of progress and delays
• Manage internal billing and cost control for repair work on used or trade-in vehicles.
• Communicate effectively with sales and management teams regarding vehicle readiness
• Ensure compliance with dealership policies and safety standards

Requirements:

• 1-3 years of automotive experience (preferred)
• Valid Drivers License and ability to drive manual transmissions
• Knowledge of automotive systems and repair procedures
• Experience with dealership management systems such as CDK, Reynolds & Reynolds, or similar.
• Excellent written and verbal communication skills
• Effective time management skills
• Great customer service and listening skills
• Detailed oriented
• Demonstrates CROWN Auto Groups CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
• Other languages spoken are considered an asset

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.