Hotel General Manager - Lifestyle Hotel Brand

Our hotel is a perfect blend of style and comfort steps away from chic boutiques, world-class dining, and vibrant culture in Downtown Toronto. Our Hotel Group combines comfort and sophistication, offering exceptional accommodations for business and leisure travelers. With prime locations, modern amenities, world-class dining, and wellness facilities, guests enjoy unparalleled experiences tailored to their needs. Our group prioritizes sustainability, community engagement, and rewards through a dedicated loyalty program.

If you are a seasoned leader with a passion for delivering unforgettable guest experiences and driving operational excellence? If you're ready to lead, inspire, and take on new challenges, this is your chance to make a meaningful impact while working with a talented team in a vibrant hospitality environment.

Why Join Us?

Our property is more than a place to stay—it's a destination where memories are made and cherished. We are committed to providing top-notch service and creating an environment where both staff and guests can thrive. As a part of our team, you'll have the opportunity to contribute to a growing brand that prioritizes innovation, collaboration, and exceptional experiences at every turn.

Key Responsibilities

• Oversee daily operations to ensure smooth, seamless, and efficient guest experiences from check-in to check-out.
• Develop and implement financial, sales, and operational plans to maximize profitability and revenue growth, meeting and exceeding performance goals.
• Lead, mentor, and inspire a high-performing team, fostering a culture of excellence, innovation, and collaboration.
• Maintain outstanding product quality and meet brand standards across all departments, including housekeeping, food and beverage, and front desk operations.
• Anticipate market trends and develop innovative strategies to stay ahead of the competition while achieving revenue growth objectives.
• Resolve guest complaints with professionalism, empathy, and efficiency, ensuring all guests feel valued and cared for. Create VIP service programs that enhance the guest journey.
• Build relationships with community stakeholders to promote the property as a preferred destination and ensure compliance with safety, legal, and regulatory standards.

Qualifications

• A bachelor's degree in Hotel Administration, Business, or a related field is preferred but equivalent experience will also be considered.
• 5-10 years of progressive management experience within full-service, luxury, or resort properties. Experience with large-scale operations is a plus.
• Experience with a Unionized Environment
• A proven track record of success in financial management, team development, and driving guest satisfaction.
• Excellent communication and leadership skills to motivate teams and maintain positive guest relations.
• Strong analytical and problem-solving abilities to adapt and maintain operational excellence in a fast-paced environment.

What We Offer

• Base Compensation 150-160K
• Bonus Program
• RRSP
• An exceptional, collaborative work environment that supports personal and professional growth.
• Competitive salary and bonus structure aligned with your skills and experience.
• Opportunities to make a lasting impact on a leading hospitality brand, shaping the guest experience and the property's success.
• Access to resources and training to support your ongoing development and leadership growth.

Apply Now

Take the next step in your hospitality career and join a team that values collaboration, innovation, and dedication to excellence.

Send your resume today to [email protected]