Job Title: OpenText Developer and Support Analyst
Location: Regina
Type: Contract
Department: Business Solutions

We are seeking an experienced OpenText Developer and Support Analyst to support, enhance, and maintain our enterprise content management solutions using the OpenText platform. This role is critical for delivering break/fix support, performing system administration, handling upgrades and patches, and developing new solutions leveraging OpenText Content Server and Process Automation/AppWorks. The ideal candidate will bring a strong technical foundation, hands-on experience with OpenText technologies, and a proactive approach to issue resolution, continuous improvement, and documentation.

• Provide break/fix support and troubleshooting for OpenText applications (Content Server, Extended ECM, AppWorks, Records Management, Archive Center, etc.).

• Install, configure, upgrade, and patch OpenText software across multiple environments.

• Administer and maintain OpenText Content Server, AppWorks, and related modules.

• Design, develop, and maintain OpenText applications, templates, forms, reports, and workflows.

• Analyze and resolve technical issues, identifying root causes and implementing long-term solutions.

• Collaborate with business stakeholders to gather requirements and contribute to solution design.

• Develop and maintain automation scripts (e.g., PowerShell) and ensure system reliability.

• Participate in full software development lifecycle activities: requirements gathering, design, build, test, deploy, and maintain.

• Create and maintain technical documentation including deployment guides, upgrade plans, and disaster recovery procedures.

• Provide support for other OpenText integrations and third-party tools (e.g., Knowledgemill, GCI PowerTools, Invoice Capture Center).

• Monitor system performance and health, escalate issues proactively, and follow best practices in system administration and software development.

• Bachelor's degree in Computer Science, Software Engineering, or a related discipline (or equivalent experience).

• Minimum 5 years' experience in:

  • System administration within an enterprise IT environment.

  • OpenText Content Server development using OScript, REST APIs, Web Reports, Forms, Workflows, ActiveView, and Templates.

  • Designing and developing low-code BPM solutions on AppWorks using entities, lifecycles, connectors, and process models.

  • Java or .NET development, including strong object-oriented programming skills.

  • PowerShell scripting, HTML5, CSS3, JavaScript (jQuery), XML, and SQL.

  • Managing and configuring web/application servers (IIS, Apache Tomcat/TomEE).

  • Microsoft Azure (VMs, Storage, PostgreSQL Flexible Server).

• OpenText Content Server Administrator Certification

• OpenText AppWorks Platform Developer & Administrator Certification

• OpenText Content Server Developer Certification

• OpenText Archive Center Administrator Certification

• OpenText Extended ECM for SAP / Microsoft Office 365 Certifications

• Microsoft Certified: Information Protection and Compliance Administrator Associate

• Microsoft Applied Skills Certifications in Data Protection and Threat Defense

• Experience supporting OpenText add-on products: OTDS, Magellan BI & Reporting, Text Mining/Auto-Classification.

• Experience with Knowledgemill for Email Management and GCI PowerTools for Documents.

• Familiarity with Invoice Capture Center, Enterprise Scan, and Vendor Invoice Management.

• Experience with Agile methodologies and DevOps practices.

• Strong knowledge of data modeling, data analysis, and best practices in testing and quality assurance.

• Experience writing comprehensive technical documentation and knowledge base articles.

• Familiarity with SAN/NAS storage systems and related disaster recovery practices.

• Strong analytical and problem-solving skills with keen attention to detail.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities, meet deadlines, and work effectively both independently and in a team environment.

• Eagerness to learn new technologies and proactively improve systems and processes.