Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. Accomsure manages the short term and long-term ALE requirements for policyholders allowing the policyholder the ability to focus on their basic needs while freeing up adjusters and Insurance Companies to focus on the claim.

We provide assurance and peace of mind for policyholders and adjusters during catastrophic events (i.e. Fire, Water, Flood damage), getting them back to normality as soon as possible.

Job Description: Bilingual Claims Coordinator

A Claims Coordinator is responsible for overseeing and processing claims. They work closely with insurance companies, clients, and internal stakeholders to ensure that claims are handled in a timely and accurate manner. You will be able to follow instructions with minimal supervision, work well in a team oriented, fast-paced environment and will be able to show sensitivity and professionalism to our clients who are often in distress given they have just suffered an insurance loss. The role requires the ability to critically think of problem-solving strategies, high-level attention to detail, communication skills, excellent time-management, and prioritization skills.

Job Responsibilities:

• Address new claims, gather requirements, input information into CRM, manage the end-to-end process – balancing exceptional customer service and efficiency.
• Assist our Claims Team by providing exceptional customer service and managing incoming calls to our claims line.
• Enter and maintain claim data into our system with accuracy.
• Support policyholders in understanding the temporary housing process within an insurance claim by providing exceptional customer service.
• Assist in selecting suitable properties that meet our clients' requirements.
• Prepare leases, contracts, payment authorization and other paperwork as required.
• Apply time-management skills while dealing with multiple urgent tasks simultaneously.
• Liaise between policyholders, property managers and insurance adjusters.
• Respond to changing requirements, issues and repair schedules and address as required.
• Enter and collate accurate information for billing purposes.
• Produce and send monthly statements to follow up on outstanding payments from clients.
• Any other task as deemed necessary by management across Accomsure's team.

Education & Experience Required:

• A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset (not required)
• Fluent English & Quebecois French – both written and verbal
• Experience working in a service-based industry such as hospitality, real-estate or travel & tourism is an asset
• Strong MS Office skills
• Confidence to learn new systems (internal software)

Core Competencies:

• A drive and passion to provide exceptional customer support/services
• Ability to show empathy and put clients at ease who may be in distress
• Excellent time management and prioritization skills
• Advanced written & verbal communication skills
• Ability to show discretion and professionalism
• Strong documentation and computer skills
• Strong conflict management, service focused and solution skills
• Ability to collaborate with a multitude of different people internal and external to the company
• Ability to work under pressure and make sound decisions
• Strong understanding of company policies and processes
• Adaptable and flexible to changing conditions and unexpected obstacles that come with a company going through rapid growth

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.