At OpsGuru, we're a people-first, customer-obsessed company motivated by our passion for empowering organizations of all sizes to embrace the power of Cloud technology through impactful, reliable and scalable consultancy services.

Our team is made up of technical experts, creatives, salespeople, and many more. We work together to drive our mission forward and raise the bar for our customers daily, bringing their vision to life. We strive to be a workplace of inspired minds by fostering an environment that encourages innovative thinking, where everyone can grow and contribute to achieving their goals.

Our long-term vision is to continue being an innovative and inspiring company that our customers and employees admire, and we invite you to join us!

About the role:

Principal Architects are expected to provide deep business and technical expertise across all of our focus areas in the cloud.

They are thought leaders and can respectfully guide and challenge clients, to ensure they receive the highest level of value from their technology investments.

While this role is largely focused on technical and consulting-based delivery directly with customers, the Principal Architect may also be required to act as a people manager for a team of ~5 direct reports of Architects and Engineers. This would include tasks such as having regular one-to-one meetings, having professional development and goal-setting conversations, and acting as part of a communication and feedback system with your direct team.

Additionally, you would help to escalate administrative or project-related issues brought to your attention and provide recommendations towards performance reviews and promotions for your team.

What you'll be doing:

Report directly to OpsGuru Leadership.

Confidently discuss every stage of the technology adoption cycle, all the way from the CEO to the developer, across multiple technical domains.

Assigned to several accounts and are expected to work with their clients to become a trusted technical advisor.

Thought leadership.

Guide and challenge clients in a respectful manner to ensure they receive the highest level of value from their technology investments.

Provide oversight to project teams to ensure technical outcomes align to solving customer business problems within project budgets and timelines

Work with Engagement Managers to help manage project scope, and work with project teams and customers to help manage project expectations and delivery quality

Participate in the sales process, typically in a pre-sales or equivalent capacity

Work alongside our Account Executives and Presales Architects to scope and provide support on creating statements of works for our clients, as well as being heavily involved in account management.

Your skills & experience:

Technical and Consulting

7+ years of experience delivering professional services or providing product management for one or more workloads on major cloud providers (Amazon Web Services, Google Cloud or Microsoft Azure). Preferably delivering one or more of the following:

Insights from Data (Big Data, Machine Learning etc.)

Cloud Adoption in enterprise and small to medium-scale environments

Microservices adoption

Infrastructure as Code adoption (Terraform, CloudFormation etc.)

Cost reductions

10+ years of experience in a relevant information technology environment

A history of delivering presentations to a wide-ranging audience including CxO and VP level executives

A history of managing multiple complex projects with a wide variety of stakeholders simultaneously

Sales experience preferably in a pre-sales function

Confidently model costs and explain the total cost of ownership model of various methods of hosting infrastructure

A history of holding a budget and can model project costs and provide resourcing plans

A history of handling customer requests and escalations

People Management:

Ability to adapt your communication style to individual team members

Be an ambassador for the company by being able to explain our business mission, and values to customers

Able to provide candid and constructive feedback to team members

Have a bias to take ownership of challenges facing your team and see them through to conclusion

An instinct to ask why to get a deeper understanding of problems

Ability to establish trust with your team and invest in building professional relationships

Able to have gap analysis conversations and help team members define effective goals

Ability to inspire and motivate others without needing to micromanage

Strong emotional intelligence and listening skills

Experience leading technical teams

What's in it for you:

Compensation & Perks

• Competitive compensation package
• Retirement Savings Matching Program (RRSP)
• Access to the latest tech
• Partnership with Perkopolis Discounts

Flexibility & Time Off

• Remote first work environment
• Flexible work hours & location
• Paid parental leave options

Health & Wellness

• Employer paid health & dental premiums
• GreenShield+ Counselling Mental Health
• $500 in Health Care Spending Account annually

Growth & Development

• Training reimbursement (e.g courses on Udemy, Coursera, a-cloud-guru etc.)
• Peer recognition rewards

At OpsGuru, we encourage employees to bring their whole, authentic selves to work. By sharing and embracing unique backgrounds, experiences, and perspectives, we learn from each other, innovate, and create a dynamic environment where we can be and achieve our best.

We're dedicated to ensuring each member feels a sense of belonging, safety, and respect. At OpsGuru, your unique voice is heard and embraced, and you meaningfully contribute to decision-making and the organization's growth.

OpsGuru is committed to an equitable employee experience, opportunity, and support. If you require accommodations or support during the recruitment process, please email us at [email protected].

We thank all applicants for their interest in this exciting opportunity. Only candidates that meet the qualifications will be contacted for an interview.