THE OPPORTUNITY AWAITS YOU

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The Ticket Operations Representative assists in executing event ticket service delivery in venues managed by Regina Exhibition Association Limited (REAL). This position will greet guests, deliver on their ticketing needs, scan tickets, assist guests in resolving ticketing issues, report issues, and uphold venue policies in a friendly and professional manner. They must address multiple guest concerns in a professional yet sympathetic manner and have the foresight and knowledge to escalate concerns when and where necessary. This position will be required to be aware of many ticketing facets involving all of REAL's venues.

WHAT YOU WILL DO

Provide Ticketing Computer System & Ticket Purchasing Experience by:

• Accurately operating ticketing systems, scanners, printers, and other ticketing systems technologies to sell tickets for events held at REAL venues.
• Assisting customers with purchasing decisions describing venue layouts and seating locations clearly and concisely.
• Navigating multiple apps, including but not limited to Ticketmaster, Show pass and all other relevant ticketing apps on mobile devices.
• Adhering to payment processing, voucher redemption and ticket scanning procedures.
• Issuing ticket comps and ticket refunds as required and as authorized by Supervisor/Management.
• Maximizing all sales opportunities during the transaction process through additional product offerings.

Conduct outstanding customer service by:

• Remaining friendly and attentive to the needs of all guests and provide superior customer service to all internal and external clients.
• Providing ticket service for inbound calls and emails.
• Proactively addressing guests' ticket needs by answering questions, and giving directions.
• Being visible and available to provide superior service for event attendees in various locations.
• Keeping Box-Office, Box-Office lobbies, and entrance ticket scanning areas safe, clean, and tidy for best first impressions.

Support the Guest Experience and Ticketing team by: .

• Assist in box office setup and closure.
• Sell and issue tickets at box office and will-call window on event days.
• Provide customer service and resolve all ticket related issues in a time efficient manner.

Other duties as required

Wage: $15.58 - $17.72

Requirements

WHAT IT TAKES

Apply today if you meet the following requirements:

Education and Experience

• Applicants must be at least 16 years of age to apply

• High school diploma or GED equivalent is considered an asset.
• Previous experience in guests/customer service in forward-facing industries is considered an asset.
• Experience in ticketing programs is an asset.
• Cashier experience is considered an asset

• Multi-lingual considered an asset

Knowledge, Skills, and Abilities

• Possess excellent verbal and interpersonal skills
• Ability to stand, walk, and climb stairs throughout shift
• Ability to contribute to a lively, fast-paced guest experience
• Punctual, responsive to instructions, and open to feedback for improvement
• Ability to anticipate, identify, and solve problems
• Able to work independently with minimal supervision

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

• Make a difference in your own community.
• Be a part of an industry responsible to create fun and memorable moments for our guests.
• A wide range of employment opportunities to fit your own lifestyle – whether that's committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
• We offer competitive wages and industry standard benefits.
• Matching Group RRSP plan.
• Ability to obtain free tickets to a wide variety of sporting and entertainment events.
• Discounts during events you participate in as a guest.

For more information visit our website at www.realdistrict.ca. Submit resumes by May 30, 2025, via the link provided.

Please click the link to apply: https://apply.workable.com/real1884/j/440903B3D0/

While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted. Note preference will be given to internal applicants holding existing REAL RWDSU seniority.