Who we are.

LiveTracking was founded by a team of engineers with over 100 years of combined experience in hands-on, front-line operational and financial performance improvement. They realized that pen and paper did not work, and that, to optimize the shop floor, food manufacturers need to have data to drive decisions and behavior.

What started as a tool to help our team of engineers on the shop floor has turned into a software tool that captures, organizes and displays shop floor performance data for immediate financial improvement.

LiveTracking captures, organizes and presents performance data to drive impactful decisions.

About the Role

We're looking for a sharp, organized, and business-minded co-op student to join LiveTracking's
Customer Experience team. This isn't just about helping customers—it's about building and
improving the systems that make their experience exceptional. In this role, you'll take the lead
on streamlining onboarding, improving customer processes, and driving efficiency across the
entire post-sales journey.

You'll get deep exposure to our own leadership team as well as management teams at
manufacturing companies, learning how they think about operations, organization, and
continuous business improvement. If you're interested in project management, process
optimization, and customer-facing strategy work, this is a hands-on opportunity to make an
immediate impact at a fast-growing SaaS company in the manufacturing tech space.

What You'll Be Doing

???? Lead the Journey: Onboarding & Deployment
• Own the customer onboarding experience from the moment they sign up through
to go-live
• Coordinate timelines, stakeholders, and deliverables to ensure smooth pilot and
deployment execution
• Bring structure to our onboarding playbooks and identify areas to streamline and
improve

???? Build Better Processes
• Analyze and map current business processes for onboarding, support, training,
and renewals
• Identify inefficiencies, propose improvements, and help implement new CX
workflows
• Work cross-functionally with product, sales, and development to optimize
hand-offs

???? CX & Product Feedback Loop
• Track customer usage patterns and flag gaps or opportunities for deeper
adoption
• Develop feedback loops between customers and our internal teams to drive
feature improvements and reduce churn

???? Design & Deliver Training
• Create scalable training materials (videos, guides, onboarding kits) that support
customer self-sufficiency
• Lead customer training sessions with operators, supervisors, and plant managers

???? Strategy & Growth Support
• Support upsell strategies by identifying when customers are ready to scale
• Help build case studies, success stories, and renewal packages that highlight
business impact

???? Projects You Might Own
• Redesigning our support ticket triage and resolution process
• Creating a KPI dashboard to track customer health across accounts
• Building a customer journey map to identify friction points and automation
opportunities

What We're Looking For

• Currently enrolled in a business program (BCOM, BBA, MBA, or similar)
• Minimum 4 months of relevant co-op or internship experience
• Strong interest in operations, data-driven analysis, process improvement, or SaaS business strategy
• Excellent communication skills
• Highly organized and able to juggle multiple priorities
• Confident working directly with customers and cross-functional teams
• Bonus: Experience with CRM tools, basic analytics, or a passion for
  manufacturing and tech

Why This Role is Different

• You won't be shadowing. You'll be driving real work.
• You'll see your ideas implemented and your work rolled out to customers.
• You'll work closely with our leadership team, gaining mentorship and experience you can take
  anywhere

At Live Tracking our business is delivered by our people, and we are proud to say that we are an equal opportunity workplace that doesn't discriminate in employment on the basis of any protected grounds. Including, but not limited to, age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex (including pregnancy and breast feeding), and sexual orientation. If you need assistance or an accommodation due to a disability please contact us. (Email: [email protected])