- 6+ years' hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities, including interviews, personas, surveys, customer journeys, usability testing and feedback loops
- Proven experience with DesignOps (Design Operations) and related processes management and optimization
- Good understanding of User experience (UX) design process
- Excellent communications skills and ability to advocate for/champion CX/UX processes
- Must be able to effectively facilitate remote workshops / design thinking session
- Ability to multitask and work within a fast-paced environment
- Experienced in DesignOps and/or Illustrator
- Experienced in Microsoft O365, including Word and Powerpoint
- Good knowledge of digital collaboration tools (Miro/Mural/Figjam or similar)
- Experience working with WCAG and/or AODA compliant web sites and applications