Do you have a background in commercial landscaping and snow removal leading crews and managing customers?

Are you wanting a role that allows you the freedom to own and manage your areas of accountability working directly with and building your team?

Do you long to work for a dynamic company with progressive leadership focused on exceptional customer service, quality and provides a great place to work?

Does this sound like you?

• You have experience as an Account Manager, Production Manager, Project Manager, Supervisor, Landscape Manager, or similar role.
• You are computer savvy, can implement new software - being very competent on your computer is key.
• You flourish in a fast paced, ever changing work environment and have a track record of getting results through exceptional planning and execution.
• You are self-driven to be accountable to meet expectations, responsible for your actions and really own your role.
• You are a good leader and enjoy contributing to your team's success and developing them. People have asked to work under your leadership instead of another's at past jobs. You know how hard you can push your people, and exactly what you're asking of them - because you've spent plenty of time shoveling yourself. you're not afraid to get back on one to help out once in a while either.
• You have worked in an outdoor trade for a long time and thrive in the unpredictability that mother nature brings to it.
• You prioritize your work - ready, available, and eager to go anytime it is required. Even if that means skipping the ski trip on the weekend, or missing dinner with the family for a big storm.
• You are always looking for ways to improve yourself and the people around you and are highly motivated and driven to reach your goals - Taking someone completely green and coaching them to improve gives you great satisfaction.
• You know when to ask for help and are comfortable admitting faults or struggles, you look at problem solving with a positive attitude.

This role is made for you if you enjoy variety, surprises, challenges, excitement, chaos, adventure, change and being outdoors. You manage lead crews, set clear expectations and hold people accountable to those expectations. You can juggle many priorities and tasks deploying your wide range of knowledge and experience. You are an exceptional communicator both to customers and the people reporting to you. You want to join a team that is hyper-focused, who owns their mistakes and who uses tools, technologies, and data to innovate and make lives easier.

Should you accept the challenge, this role will involve:

The mission of the Maintenance Coordinator is to ensure customer satisfaction and productivity. You will be managing people, working activities, and assisting in condo enhancements. The Maintenance Coordinator is the single point of contact for their crew members, knowing all there is to know about the properties. You are the face of the company and the leader of the maintenance division.

The Maintenance Coordinator will oversee the maintenance of lawns, beds, and small enhancement jobs in the summer, and the sidewalk and roadway snow removal in the winter and perform regular property visits to ensure site/service quality and to make enhancement recommendations. You will prepare clear and detailed job handoff information and ensure all the tools required are in place for your crews to perform the work as sold and to the expectations of our customers.

You will conduct initial and ongoing training and evaluations for staff spending time with crews to help them improve their skills. The primary responsibility of a Maintenance Coordinator is to oversee and enhance employee satisfaction and morale, ensuring that GML remains an excellent workplace. You will report to the Office Manager who will support and guide and help to continually develop your skills and assist where necessary.

Core Accountabilities Include:

• Lead, manage and hold your teams accountable
• Ensure the quality standards of GML are delivered and maintained
• Contribute to the sales efforts by helping your customers with their property improvements over time and making recommendations
• Manage and keep all GML machinery, vehicles, and facilities in top working condition, collaborating with our Shop Team

Some of your day-to-day tasks will include:

• Attending and holding weekly internal meetings with other members of the team to keep in touch on projects and initiatives within the company and cascade these messages to your staff.
• Daily and weekly communication and coaching with Crew Leaders to help them develop and progress towards their goals.
• Weekly and daily digital scheduling of your crews using our software & systems, including 5am morning organizing of staffing needs from a pool of contractors and full-time staff on hectic snow days.
• Planning for staff, equipment, and material needs for jobs ahead of time - communicating needs to the Operations Manager.
• Ensuring service calls get resolved in a timely manner by dispatching them to the appropriate people and following up.
• Attending customer meetings for enhancement sales, networking, service concerns, spring walkthroughs, etc.
• Visiting your customers' properties for: preparing estimates on enhancement work, quality control, efficiency issues, and staff coaching opportunities.
• Creating estimates and making recommendations for your customers' property on how they should best spend their funds on enhancements and property issues- following up on submitted estimates and proposals.
• Taking sold jobs and preparing job packages and proper handoff notes for the Crews.
• Reviewing the performance of jobs and identifying where improvements can be made through training or estimating accuracy.

Applicants must have/be:

• A genuine, trustworthy person that will contribute to our work environment in a positive way. We take this very seriously, please do not apply if this has come into question in the past.
• A minimum of 2 years experience in a management/leadership role
• A minimum of 2 years experience in the green & snow industry
• A minimum of 2 years' relevant customer service experience
• Excellent written and verbal communication skills
• Proficient with field service software (scheduling, estimating, route building, etc.)
• Time management skills to prioritize tasks
• An early morning person you normally wake up by 5:30am not just for work
• An outgoing personality and able to connect with people effectively
• Willing to work evenings and weekends when necessary.
• A valid and clean Class 5 drivers license
• Excellent references

Compensation and Benefits:

• Competitive Annual Base Salary
• Opportunity for additional performance-based pay by meeting and exceeding deliverables
• Health benefits
• 2 weeks paid vacation (blackout periods apply)
• Company laptop
• Company vehicle & cellphone (or compensation)
• A fun, supportive team youll be given the tools you need to succeed at this position and will be supported by other experienced team members.

Position Type & Schedule:

Full time position with high variability in workload: Spring and Fall are heavy with season shifts, setup, and prep; Summer is busy with enhancement inspections, estimates, and sales; year-round hours spent on customer communication, meetings, crew management, and working on internal projects.

Generally, the work occurs Monday to Friday 6:15 - 4:15 (7-days in winter), sometimes evening and weekend work is necessary during busy seasons and for customer meetings. Work will be performed at our shops and offices as well as onsite visits to customers properties.

Application:

If this sounds like you, please apply using the Apply for This Job button, and let us know why you think youd be a great fit for our team! Want to make a great first impression? Send us a cover letter with your application and tell us why youd be a great choice for this role. So that we know youve read this job ad start to finish, include in your cover letter and1 fun activity you have planned this year. Look forward to hearing your answer.