Company Description

At FlyO'Land we're all about play with a purpose. Our indoor children's playground is built to spark joy, creativity, and connections—offering a safe, welcoming space where kids can run, climb, explore, and learn through fun, hands-on activities.

From imaginative play zones to interactive learning stations, every feature is designed to support your child's development while keeping them fully engaged. Whether they're building social skills, boosting coordination, or just burning energy, they're always learning through play.

We're not just for kids—we're here for families. With cozy seating, open play areas, and activities that invite parents to join in, we make it easy for families to grow and bond together.

At FlyO'Land, we turn everyday play into meaningful moments.

The Role

As a Lead at FlyO'Land , you will play a key role in supporting the management team in all aspects of the store while ensuring that every guest has a fun and memorable experience. You'll take on responsibilities and lead by example, acting as a mentor and role model to the rest of the team. Your focus will be on overseeing specific processes or areas of FlyO'Land, helping the team stay on track and ensuring that daily goals are met with efficiency and enthusiasm

In collaboration with the leadership team, you'll provide hands-on coaching and guidance, helping your team deliver top-notch service and create an engaging, safe environment for our young guests. You'll be instrumental in driving positive behaviors that lead to a best-in-class experience for kids and their families.

Job Responsibilities

• Understanding and performing the responsibility of a Customer Service Representative, Food Services, Technical Maintenance, Events/Marketing and all roles of the store.
• Understanding technical aspects of the store machinery.
• Direct and motivates the store team to provide exceptional service and ensure the store is impeccably maintained.
• Maximize team productivity, ensure compliance and consistent execution of company standards.
• Assist in the development of the team through feedback, coaching and training, developing and executing store standards and policies to the team.
• Develop proficiency in all operational policies and procedures.
• Manage time and prioritize tasks and resolve any issues in stores.
• Communicate results and identify business needs
• Communicate with team during meetings of information to help them provide great service and achieve goals.
• Recognize problems, analyze causes, and generate alternatives and solutions for team to understand and handle escalated issues.
• Understand and comply with all company policy, procedures and operations.
• Receiving and processing shipments and transfers.
• Inventory management of all supplies in stores.
• Assist to ensure store has all necessary tools (i.e. supplies, resources, binders, posters, etc.) and knowledge of how to use them adequately.
• Maintain the highest level of security and safety awareness within the store
• Store opening and closing.
• Able to lift a minimum of 50 pounds and able to stand for long periods of time.
• Work with store management to source the best talent through networking and recruitment, interviewing, hiring and orientation process.
• Create energy, excitement and recognition around team and individual accomplishment and successes.
• Participate and assists the Manager in management meetings as required.
• All aspects to Scheduling, adapt to the needs of the position, undertaking morning/night shifts, weekends and holidays.
• Keep management informed of all issues.
• Maintain store organization and perform cleaning duties along with the team.
• Performing any other duties as assigned by management.

Qualifications

• Have prior experience as a supervisor leading a team of more than 10 people, with a minimum of 2 years
• Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations
• Strong interpersonal skills, time management and organization skills
• Strong written and verbal communication skills in English and Chinese (Mandarin) is an asset
• Ability to communicate effectively across all levels of the organization
• Ability to respond appropriately in emergencies or pressurized situations with a calm, composed and steady manner
• Possess basic to intermediate knowledge in MS applications (Word, Excel, PowerPoint, Project)