TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes. As part of our Food, Beverage and Consumer Goods team, you'll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness.

The Account Manager serves as the primary client relationship owner, ensuring exceptional customer service and satisfaction across assigned accounts. This strategic role requires regular client engagement through various communication channels, periodic on-site visits, and comprehensive account management. The position demands advanced technical skills, including Excel proficiency, presentation capabilities, and the ability to manage multiple priorities in a fast-paced environment.

• Client Relationship Management
• Lead client communications and relationship development
• Conduct regular business reviews and strategy sessions
• Facilitate weekly client meetings with up to 5 accounts
• Develop and present performance analytics
• Drive best practice implementation and service adoption

Here's how

Daily Operations

1. Account Management

• Process eclaim FTP submissions
• Resolve AOF and eclaim tickets within SLA
• Update performance statistics
• Monitor client communications
• Manage exception handling
• Process pending item resolution

2. Quality Control

• Review auto-submitted claims
• Validate new verifier work
• Monitor evaluation claims
• Ensure accurate claim processing
• Maintain documentation standards

3. Team Support

• Provide technical guidance
• Support claim verification processes
• Assist with coverage requirements
• Mentor team members
• Facilitate cross-functional collaboration

4. Client Engagement

• Prepare and conduct weekly client meetings
• Create analytical presentations
• Develop performance reports
• Address client inquiries
• Provide system training
• Maintain regular communication

Strategic Leadership

• Support new account implementations
• Train new Client Services team members
• Monitor AOF ticket progression
• Coordinate system enhancements
• Manage daily performance metrics
• Provide Director backup coverage

What you bring to the role

• Technical Proficiency
  Advanced Excel skills including:
  - Pivot table creation
  - Data analysis
  - Statistical reporting
  Presentation software expertise
  TPM system mastery

• Professional Competencies
  Excellence in client communication
  Strong analytical capabilities
  Project management skills
  Problem-solving expertise
  Team leadership abilities

• Performance Standards
  Response time metrics
  - Email response within 3 business days
  - Ticket resolution within 1 business day
  Client satisfaction ratings
  Account performance metrics
  Team support effectiveness
  Project completion rates

• Travel Requirements
  Periodic client site visits
  Strategic planning sessions
  Account reviews
  Team collaboration meetings
  

Job Information

Location - Remote
Employment Type - Full Time
Career Stream Level - P2

Due to the fact that this role is posted in different countries, please ask your recruiter about salary ranges because our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the particular applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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