Job Summary

As the first face our visitors see, the Receptionist & Office Administrator sets the tone for the energy and excitement at the Canadian Tire Centre. This role plays a vital part in ensuring smooth day-to-day operations off the ice. Balancing front desk duties with administrative responsibilities, youll be the go-to team member.

The ideal candidate is professional, personable, and able to multitask under pressure. Whether youre welcoming guests, supporting internal teams, or coordinating officelogistics, youll be a key contributor to keeping things running smoothly behind the scenes.

This opportunity is perfect for an individual who is open to a schedule that varies based on time of year and the needs of the business.

Job Responsibilities

Front Desk

• Provide exceptional customer service to all visitors, ensuring a warm and professional first impression.

• Greet clients and promptly notify the appropriate team members of their arrival.

• Answer and direct incoming calls through the main switchboard in a courteous and efficient manner.

• Respond to general inquiries or route them to the appropriate staff member.

• Monitor and manage voicemail messages, ensuring timely responses or redirection.

• Manage the general email inbox, responding directly or forwarding messages as needed

• Maintain up-to-date reception manuals and shared internal resources.

• Manage boardroom calendars to ensure accurate, conflict-free scheduling.

• Coordinate all meeting logistics, including room setup, AV/technology requirements, catering, and guest access.

• Sort and distribute incoming mail and packages in a timely manner.

• Manage outgoing courier shipments, ensuring proper documentation and tracking.

• Maintain a log for high-value or sensitive deliveries.

• Promptly notify team members of parcel deliveries.

• Ensure the reception area, boardrooms, front office, and kitchen are clean, organized, and presentable at all times.

• Order and replenish kitchen and common area supplies as needed.

• Monitor and maintain office supply inventory, placing orders as required.

• Respond to staff supply requests and ensure essential materials are readily available.

Administrative Support

• Provide administrative support to the Executive Assistant and department leads, including printing, scanning, filing, and document organization.

• Assist with ad hoc tasks and special projects as assigned.

Job requirements

• Bilingual in French and English is considered a strong asset.

• 2-4 years of previous experience in a front-desk or receptionist role.

• Excellent telephone etiquette and communication skills

• Ability to remain calm and effective under pressure and manage competing priorities.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

• Collaborative and dependable team player with a proactive and professional approach.

• Availability to work occasional evenings, weekends, and holidays based on operational needs.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.