Infectious diseases are increasing in frequency, scale, and impact. The world has seen more global health emergencies in the past 20 years than in the last 200. BlueDot empowers public and private organizations to identify relevant global outbreaks that demand their attention, anticipate how they will be impacted, and help them respond appropriately without over or under-reacting to their mandate.

Using the power of AI and human expertise, we monitor 190+ diseases for signs of outbreaks globally to deliver personalized, unbiased insights that are locally relevant. This enables our partners to mobilize timely, effective actions. Demographic shifts, travel, and climate change will continue to put the world at risk of new global health emergencies. BlueDot helps build resilience in a volatile world.

Our values:

Our values are not just words on a wall. They are our compass, and they guide us in our work, in the decisions we make, and in how we treat each other:

- Build trust

- Empower others

- Product impact

We are looking for a Junior Client Success Associate to join our Growth team. As a Junior Client Success Associate, you become an apprentice and will assist our Senior Client Success Manager (CSM) and our Vice President (VP) of Client Success in daily operations, responding to client inquiries, and supporting efforts to improve customer retention and satisfaction.

What You'll Be Doing

Client Communication

• Monitor Client Support Inbox and escalate client issues to the appropriate team members as needed.
• Develop and distribute monthly client newsletter

Support & Organization

• Assist the Sr CSM and VP with daily tasks, including administrative and operational support.
• Gain a deep understanding of BlueDot's data and intelligence to assist in client success activities.
• Prepare client presentations, usage data and reports for monthly check-ins, highlighting engagement and adoption opportunities.
• Maintain and organize up-to-date client records in the CRM system.

Team Collaboration

• Work closely with internal teams to share knowledge gained through supporting different Client Success activities.
• Share client insights to help improve customer success workflows.

About You

Skills & Qualifications

• Bachelor's degree in Business, Communication, Science or related field (or equivalent experience).
• Previous experience in customer support
• Previous start-up experience is an asset
• Background in epidemiology or a related field is an asset
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office Suite.
• Analytical mindset with a proactive, solution-oriented attitude.

Working Hours

While the core working hours are 9 AM – 5 PM EST, this role may require occasional availability outside of regular business hours to support clients across different time zones or respond to time-sensitive matters.