Client Success Manager – Shopify Enterprise Clients

Location: Remote (Canada)

Compensation: $90,000–$120,000 CAD base + performance pay (OTE with commissions on growth)

Employment Type: Full-time

Teifi Digital is one of North America's fastest-growing Shopify Plus agencies—helping complex merchants build scalable commerce experiences across B2B, D2C, and retail. Our work goes beyond storefronts. We bring architecture, system design, and product innovation together to deliver value across the entire commerce stack.

We're hiring a Client Success Manager to lead our support relationships with mid-market and enterprise clients post-launch. You'll play a critical role in driving value from their investment in Shopify by identifying growth opportunities, managing ongoing retainers, and coordinating support and enhancement work with our cross-functional delivery team.

What You'll Be Doing

Lead Enterprise Support & Success

•Act as the primary relationship owner for post-launch clients with active support retainers.

•Proactively monitor storefront health, uptime, and performance based on business goals.

•Deliver white-glove SLA-based support, triaging critical issues and ensuring rapid resolution.

•Drive client satisfaction through transparency, regular check-ins, and action plans.

Grow Accounts & Drive Revenue

•Identify opportunities to expand existing client support retainers and recommend strategic enhancements.

•Own support growth targets, including performance pay on upsold support services and new retainers.

•Translate merchant roadmaps into long-term support plans that align with evolving goals.

•Collaborate with sales and project leadership to bridge post-launch service offerings.

Team Leadership & Process Strategy

•Lead a small team of analysts and support collaborators to ensure client requests are met efficiently.

•Work with our tech leads, PMs, and subject matter experts to scope and deliver ongoing enhancements.

•Coordinate sprint and backlog management using agile methodologies.

•Own QA and testing processes for new support work and storefront changes.

Your Experience & Qualifications

We welcome applicants from non-traditional backgrounds. People typically succeed in this role when they have:

•5+ years working with the Shopify ecosystem (or comparable platforms like Magento or BigCommerce)

•Experience leading enterprise support relationships within a digital agency or SaaS context

•A strong grasp of eCommerce architecture, API-driven tools, and third-party Shopify integrations

•Familiarity with agile workflows and tools like JIRA, Monday.com, GitHub, and Figma

•Cross-functional fluency across strategy, support, marketing, and product

•Ability to work independently, lead client conversations, and grow accounts with minimal oversight

Compensation & Career Growth

•Base Salary: $90,000–$120,000 CAD

•On-Target Earnings (OTE): Performance pay on support growth and account expansion

•Full Benefits: Health and dental (Canada)

•Professional Development: Access to training, peer mentorship, and certification funding

•Work Flexibility: Fully remote team with core collaboration hours

•Leadership Track: Opportunity to shape our client success function and grow with the business

About Teifi Digital

Teifi Digital is a digital product and transformation partner focused on delivering the most complex Shopify builds in North America. From automotive to apparel, we build systems that enable Shopify to work at scale—on the frontend, in-store, and across backend operations. Our clients span high-growth brands and billion-dollar retailers looking to unify commerce across channels.