Customer Service Representative/Analyst

Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.

Shift: Monday-Friday, 9:00AM-5:00PM

Location: Hybrid – Markham, ON

The incumbent provides advice, technical support/troubleshooting, and access support for users.

Responsibilities:

• Handle all telephone & email inquiries from brokerages, LIAs & internal stakeholders for system access inquiries, support requests, and guidance inquiries
• High standard of customer service delivery.
• Accountable to ensure ticket lifecycle does not exceed defined standard
• Log requests, follow-ups, and provide status/instructions/updates to users.
• Create/modify/remove system access
• Provide support on systems
• Prioritize and manage multiple requests on triage basis

Qualifications:

• College or University Degree (Business Management/equivalent preferred)
• Minimum 1-2 Years of customer/contact center experience
• Proficiency in computer applications and call center systems
• Strong written and verbal communication skills
• Ability to effectively handle all user & customer requests

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.