About the Opportunity

Operational Leadership:

• Implement standardized operational procedures and service models across all communities.
• Ensure compliance with relevant legislation (e.g., Retirement Homes Act, OH&S, Accessibility Standards).
• Manage capital and operating budgets and support fiscal planning with site-level leadership.
• Analyze operational performance data to drive improvements in service delivery and resource use.

Quality & Risk Oversight:

• Lead the development of quality and risk frameworks aligned with public sector expectations and continuous improvement.
• Ensure communities are accreditation-ready and meet or exceed all applicable regulatory requirements.
• Participate in reviews of incidents and support implementation of system-level improvements.

People & Team Development:

• Coach, mentor, and support community leadership teams to meet performance and service delivery goals.
• Foster an inclusive, high-performing workplace culture rooted in equity, respect, and accountability.
• Lead succession planning, staff development, and workforce retention strategies.

Resident Experience & Community Engagement:

• Promote a consistent, inclusive, and person-centered resident experience across all communities.
• Support local program development that reflects the social, cultural, and wellness needs of residents.
• Maintain open communication with residents, families, and stakeholders to promote transparency and responsiveness.
• Build partnerships with health, municipal, and community organizations to enhance services and supports.

About You

• Bachelor's degree in Public Administration, Health or Social Services, or a related field; Master's degree preferred.
• Minimum 5–7 years of progressive leadership experience in retirement communities, long-term care, or publicly funded seniors' services. LTCH Administrator Certificate preferred
• In-depth knowledge of Retirement Homes Act, labor relations, occupational health & safety, and accessibility legislation.
• Proven experience managing budgets, analyzing operational metrics, and improving service delivery.
• Strong leadership, communication, and stakeholder engagement skills.
• Demonstrated commitment to public service, equity, and inclusive leadership.