We're looking for a Product Manager with a strong background in change management and payments to drive meaningful process enhancements aligned with a high-profile Visa Debit Modernization Project. If you thrive at the intersection of strategy, operations, and transformation—and know how to lead people through change—you could be the perfect fit.

In this role, you'll work across multiple teams within a major financial institution to assess and improve existing processes, coordinate change management initiatives, and help execute a communication strategy that supports a seamless rollout.

What You'll Be Doing:

Process Evaluation & Optimization

• Assess and map out current operational processes impacted by the Visa Debit Modernization
• Identify opportunities for improvement and drive process enhancements
• Ensure solutions meet compliance standards and internal policies

Change Management Leadership

• Lead cross-functional change management activities to support smooth transitions
• Develop and deliver training, support materials, and change strategies
• Track the impact and effectiveness of change initiatives and adjust as needed

Operational Journey Design

• Build out detailed end-to-end operational journeys across business functions
• Anticipate and resolve operational roadblocks
• Align operational flows with broader project goals

Communication Planning

• Support the creation and rollout of the Visa Modernization communication plan
• Draft and distribute clear, concise, and targeted communications to stakeholders
• Gather feedback and fine-tune messaging to ensure clarity and engagement

What You Bring:

Must-Haves

• 3–5 years of experience in product management, process improvement, and change management
• 3+ years of experience working in the payments space

Nice-to-Have

• Background in financial services, especially related to Visa debit products

Soft Skills

• Strong analytical mindset and problem-solving skills
• Excellent communication and interpersonal abilities
• Collaborative and adaptable, with experience working cross-functionally
• Organized, detail-oriented, and confident managing competing priorities
• Hands-on experience with project management tools and methodologies
• Deep understanding of change management principles and best practices

Education

• Bachelor's degree in Business Administration, Management, or a related field preferred

If you're ready to lead change in a dynamic and fast-paced environment—and want to be part of an initiative that impacts how Canadians pay—this role is for you.