Job Title: Desktop Support Technician (Tier 1)

Location: Toronto, ON (Onsite, 5 days/week)

Rate: $35-42/hr inc

Duration: 6mths to start (could become FT)

Type: Contract

Must speak fluently in French

Overview:

We are seeking a Tier 1 Desktop Support Technician for a fast-paced, client-facing contract role based in downtown Toronto. The ideal candidate is friendly, bilingual (English/French preferred), and thrives in a hands-on support environment. You will provide local, in-office support for end users using Microsoft technologies and AV/IT systems.

Responsibilities:

• Provide first-level technical support to end users for hardware, software, and peripherals (Windows, MS Office 365, Teams, etc.)

• Support local office AV/IT systems and ensure meeting room technology functions smoothly

• Log, track, and resolve incidents and requests via ServiceNow, in accordance with ITIL best practices

• Troubleshoot and escalate unresolved issues as needed

• Set up and maintain workstations, laptops, mobile devices, and related equipment

Requirements:

• 1–3 years of experience in a Tier 1 desktop support role

• Proficiency with Microsoft products (Windows 10/11, O365, Teams, SharePoint)

• Experience with ServiceNow and working within ITIL frameworks

• Strong interpersonal and communication skills

• Ability to work independently and manage priorities in a fast-paced environment

• Fluent in English; French bilingualism is strongly preferred

• Must be able to work onsite 5 days/week in downtown Toronto

Nice to Have:

• Previous experience in high-volume or enterprise environments

• CompTIA A+ or other IT certifications