Role: Site Reliability Engineer (SRE)

Location: Montreal (Hybrid, 3 Days Onsite)

Type: Full-time

Overview:

We're seeking a dependable Site Reliability Engineer with 5+ years of software development experience to support and enhance our ServiceNow platform and related systems. The role requires strong Python skills, collaboration, and a focus on reliability, automation, and operational excellence.

Key Responsibilities:

• Improve system availability and performance via automation and tool development.
• Troubleshoot ServiceNow and Linux-based on-prem issues.
• Enhance observability (metrics, logs, alerts, tracing).
• Participate in on-call rotation (with time-off in lieu).
• Document ServiceNow instances and dependencies.
• Identify/prioritize technical debt impacting efficiency.
• Contribute to policy/procedure improvements for SRE practices.

Requirements:

• 2–5 years in software development.
• Proficient in Python and/or ServiceNow.
• Strong communication and team collaboration.
• Ability to handle occasional production emergencies.