About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Store Manager

As Store Manager, you are an integral part of our brands' image and store performance.

What you'll do:

• Sales and customer service

−Maximize the store sales and KPIs to achieve store sales targets.

−Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.

−Ensure proactive client engagement leveraging CRM and growing the clientele database.

−Inspire and motivate the team to high performance and exceptional customer service.

• Leadership

−Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other.

−Partner and collaborate with management and HQ partners effectively.

−Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.

−Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.

−Model and ensure store policies compliance are achieved and communicated.

−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.

−Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.

• Operations

−Provide proper training and development on product knowledge and selling ceremony.

−Ensure proper maintenance and organization of the store standards front and back of house.

−Handle customer inquiries, concerns and returns effectively.

−Oversee the daily operations while managing inventory levels and loss prevention best practices.

What you'll need:

• Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager.
• Strong leadership, result-oriented and solid business acumen.
• Excellent written and verbal communication skills. Multilingual is a plus.
• Must have a team centric attitude and proactive mindset.
• Exemplary selling, training and customer service skills.
• Ability to multi-task, organize, and prioritize workload.
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you