Production Support

J&M Group, Inc - 222 Jobs

Toronto, ON

Posted yesterday

Job Details:

Full-time

Entry Level

Role Description:
Production Support, L3 Support, Splunk, DataDog, Dynatrace
Essential Skills:

Experience in Production Support, Performance Testing, and/or related technical environment.
5 or more years working in a Linux environment.
Experience with monitoring tools - Splunk or Datadog or New relic.
Experience with one or more of the following: AppDynamics, Introscope, Dynatrace.
Enjoys solving problems.
Detail oriented and organized.
L3 Production Services support person should be able to work independently and drive resolution of complex issues.
Strong analytical skills required to determine root cause of technical issues.
Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
Must have good experience with Java and Web technologies.
Experience writing db queries, Linux commands.
Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) is a plus.
Must have previous experience with Splunk or another log aggregation tool.
Ability to analyze Java heap and thread dumps strongly preferred.
Experience creating automations for routing and common tasks with Python or Ansible preferred Looking for an Application Support Engineer who has more than 6 years of experience in handling .Net applications in production environment - L1/L2/L3 support model.

Desirable Skills:

Experience in technologies such as Microsoft.NET core, .Net Framework, RESTful API, SQL Server, Oracle.
Prior experience on Service NOW, APM Tools - Dynatrace or equivalent.
Prior experience in Batch monitoring.
Responsible for attending infrastructure and application related alerts and resolving tickets raised by Helpdesk team.
Apply software patches, upgrades, and releases to remain compliant with industry and technological standards in accordance with Customer requirements.
Prioritize Alerts based on severity and type.
Experience debugging complex problems/Issues.
Perform Root Cause Analysis by analysing the issue and the code to determine impact.
Prepare RCA Documentation.
Systematic and timely communication to stakeholders across various channels based on severity of the issue.
Weekend Maintenance support, monitor critical alerts, attend to any escalations from Helpdesk and Production management teams on a need basis.
Good to have experience on GitHub, TeamCity, Octopus.experience on Investment & Wealth Management Products.
Interface with Customer's Third-Party service providers and vendors in support of Incident Management and Problem Management for resolution.
Systematic and timely communication to stakeholders across various channels based on severity of the issue.
Weekend Maintenance support, monitor critical alerts, attend to any escalations from Helpdesk and Production management teams on a need basis.

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