• Maintain and manage Workfront Support Queue
• Provide solutions for Workfront upgrades, configurations, and maintenance of various processes.
• Gather requirements to solve for a specific process/workstream, and gauge whether the future process and its information are a good fit to be managed within the application.
• Design and build within Workfront process prototypes as needed and work thru them in agile mode with corresponding business partner to deliver new streamlined process.
• Configure Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, milestones, email notifications, statuses, job roles, teams, groups, scorecards, layout templates, filters, views, groupings, etc.)
• Execute changes that may be required to custom forms, with the awareness and understanding the impact it would have to forms currently in existence.
• Create reports and dashboards within Workfront that users and teams can utilize to drive effectiveness within their respective processes
• Stay informed on quarterly application releases and updates - communicate to all users as needed (Relevant to specific workstream)
• Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary
• Effective work, time management and organizational skills despite work volume
• Technical support experience with strong interpersonal communication and troubleshooting skills