- Business Model Canvas.
- 5 Whys.
- User Personas.
- Stakeholder Mapping.
- Strategy Map.
- Short- and Long-Term Goals.
- Fears and Challenges.
- Problem Statement.
- User interview topic Maps, a summary of interrelated topics for the user interview.
- User Interview Scripts to plan and guide user discussion.
- User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview.
- User research findings report.
- Showcases the work and key findings from this stage to stakeholders outside of the core project team.
- Aligns entire team (business, technical) on what the next steps will be.
- Planning activities for next phase (Alpha).
- Optionally conduct Google Ventures five Day Design Sprint (or variation).
- This sprint is a five day process for answering critical business questions through design, prototyping, and testing ideas with customers.
- Produce clickable prototypes of multiple possible solutions.
- Validate "clickable prototypes with users through usability testing sessions and produce research findings report.
- Iterate (improve) on clickable prototypes with insights garnered from research findings report.
- Identify and document existing processes or policies that will need to change to support the new product or service.
- Produce a business proposal to justify funding for the next phase (Beta).
- Define a clear vision for the solution that will be built in Beta.
- Create a plan and prioritized list of features to be completed in the Beta phase.
- Define user solution, and delivery of KPIs.
- Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule.
- Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects.
- Client, Alpha, Beta, Live or similar delivery methodologies.
- Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies.
- Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin.
- HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.
- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
- Strong interpersonal and negotiation skills.
- Strong presentation, verbal and written communication skills.
- Excellent analytical, problem-solving and decision-making skills.