ASSISTANT STORE MANAGER
Job Description
Department: Retail
Reports to: Store Manager
Location: Richmond, BC
Come and join one of the largest shoe companies in the world
GEOX is an Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mix between the Greek word "geo" (earth) and "x", a technology for symbolising the letter element.
At GEOX, our vision is to put our best in everything we do. We are always open to change and improvement. Through constant research, we identify the most advanced technologies and the latest trends, so that we can eventually integrate them into our unique products.
GEOX, the breathable shoe, is always looking for talented, ambitious, motivated and dynamic people to be part of our team:
WHY WORK WITH US!

• Competitive salary and performance-based incentives
• Employee Discount Program
• Medical Benefits
• Dental and Vision Coverage
• Employment Assistance Program (EAP)

Key Responsibilities

1. Sales and revenue growth

• Assist in the execution of sales strategies to achieve revenue targets and maximize profitability.
• Support for analyzing sales trends and customer data to identify upsell and cross-sell opportunities.
• Help drive sales through effective merchandising, product placement, and promotional strategies.
• Optimize store hours to meet SPH's budget and objectives; Actively assist in monitoring the schedule in response to business trends and control payroll expenditures.

1. Store Operations

• Inventory management:
  • Support compliance and understanding of all inventory processing procedures, ensuring the timely execution of consolidations, recalls, markdowns, and receipt of shipments.
  • Help maintain an accurate store inventory by tracking movements, dealing with damage, managing mismatches, and investigating negative counts in hand.
  • Support in the preparation and execution of store inventory procedures.

• Loss Prevention and Security:
  • Follow all operating and cash management policies and procedures to protect store assets and minimize losses, including proper administration.

• Maintain health and safety standards:
  • Follow all health and safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as needed.
  • Make sure that all store staff adhere to the ladder safety policy.
  • Ensure that monthly health and safety checks are conducted and communicate all reporting points to head office.
• Store setup and organization:
  • Configure all areas of the store such as stores, checkouts, communication panels, and operational filing cabinets according to standards.
  • Keep all areas of the store organized, including stores, POP storage, bathrooms, and store administration.

• Communication :
  • Assist in keeping all staff communication boards up to date and up-to-date. Information
  • Help facilitate management and store meetings to align the team with sales and operational goals and meet budgets.
  • Provide ongoing coaching and feedback to ensure that team members meet performance expectations and provide exceptional customer service.

1. Team Management

• Foster a positive work environment that fosters teamwork, collaboration, and employee engagement.
• Assist in the training of new team members and provide continuous development opportunities for current staff to enhance their skills and knowledge.
• Help monitor team performance, provide constructive feedback, and help set performance goals that are aligned with store goals.
• Arbitrate conflicts between team members and help resolve issues in a timely and fair manner to maintain a positive work environment.
• Facilitate effective communication between the store manager and team members, ensuring that everyone is informed of the store's goals, policies, and procedures.

1. Omnicanal

• Oversee and coordinate omnichannel operations to ensure seamless integration of online and offline channels.
• Coordinate online order fulfillment, including pickup, packing, and shipping, to ensure timely delivery to customers.
• Assist in training team members on omnichannel processes and procedures, including the use of technology for order fulfillment and customer engagement.

1. Customer Experience

• Lead by example by providing exceptional customer service to all customers.
• Help implement strategies to improve the overall customer experience using the GEOX service model, including personalized service, product knowledge training, and customer engagement initiatives.
• Respond to customer inquiries, concerns and comments in a timely and professional manner.

1. Visual merchandising

• Ensure that all team members understand and effectively implement the company's visual guidelines.
• Maintain brand presentation by adhering to visual standards in a consistent manner.
• Help adapt store visual standards in response to business results while maintaining brand integrity.
• Maintain physical store maintenance standards to create a functional, safe, clean, and brand-enhancing environment.
  

Job Requirements Education:University or college diploma or proportionate retail sales experiencePrevious experience:Minimum of 2 years of experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).Skills required: Communication skills – ability to communicate clearly and articulate key ideas and concepts with people at all levels of the company
Strong people management and interpersonal skills – proven ability to build positive relationships to coach staff with increased sales performance and further career development in retail
Strong quantitative analytical skills: can extract and interpret information to justify business decisions
Strong computer and system skills – proficiency in Microsoft Excel and the POS system
Business acumen – understand key retail performance metrics and can relate results to business decisions and personal work tasks
Organizational skills – can handle multiple tasks to prioritize and achieve critical goals and deadlines; able to execute to plan. Key CompetenciesPassionFocus on customer serviceAccountabilityLeadershipTeamworkAdaptabilityCommunicationContinuous learning
Physical working conditions

• The physical environment of this position requires the employee to work primarily indoors
• Be able to stand, walk, bend, squat, and reach for long periods of time
• Manage telephone and in-person conflicts and be able to provide resolutions
• Lift merchandise up to 30 lbs. and move devices throughout the store

NOTE: This job description is not intended to be exhaustive. The employee may perform other related duties as assigned to them to meet the ongoing needs of the business.

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