Job Description:
Responsibilities:

• Undertakes the design of hosting technology solutions based on the client s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirements and project/initiative deliverables.
• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
• Knowledge of related best practices, Government directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing systems making recommendations for improving performance and develop technical documentation.
• Experience planning, migrating, implementing and sustaining large complex system development projects.
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large, complex, CRM applications.
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills.
• A team player with a track record for meeting deadlines.
• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patters, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.

CRM Software Development Skills:

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Salesforce Experience 30 Points:

• 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce.
• Salesforce Certified Platform Developer I.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.

Design, Analysis, Development, Configuration and Deployment 30 Points:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions.
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
• Experience conducting diagnostics and determining methods to help incident management.

Communication and Documentation 25 Points:

• Excellent analytical, problem solving and decision-making skills.
• Excellent communication skills, both written and verbal.
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
• Experience documenting processes and technical designs and updating build books.
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.

Agile Experience 10 Points:

• Experience with Agile scrum methodologies.
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
• Thorough understanding of SDLC, specifically DEV processes in agile development environments.

Public Sector Experience 5 Points:

• Previous experience working in Government or Public Sector organizations.