Are you a changemaker? Come on INN!

Who Are We?
Were an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For?

Position Title Child and Youth Case Manager
Job Type Full-time
Department Programs and Services
Reports to Senior Manager of Integrated Support Services

Position Overview
We are seeking a passionate and dedicated Child and Youth Case Manager to join our team at Inn from the Cold. They will work collaboratively within the larger shelter team as part of the case management process, supporting the familys housing-focused goals. They will build and maintain strong partnerships with the Calgary School Board, other educational institutions, childcare centres, and partner agencies to support the educational needs of children and youth and assist shelter families with school registration, academic transitions, and continued education opportunities for children and youth.

What Youll Do

• Work with parents to ensure children and youth are registered in school and attend school regularly, and assist with access to subsidies and childcare services in the community.
• Support modeling of positive relationships and boundaries around parent/guardian and child interactions, meet families to assess their childrens situation, and monitor progress and provide appropriate referrals.
• Complete Child and Youth questionnaires with families and support families with referrals to community resources, system navigation, and attendance in off-site meetings if required.
• Engage with school board partners and school staff to support families and their academic needs while they are in shelter.
• Assist parents in establishing routines for children and support with positive guidance to build their esteem and resilience.
• Encourage families to attend parenting workshops and information sessions.
• Work with the Shelter team to support families in transition and share information related to a familys exit plan and move-out dates.
• Work collaboratively with the Child and Youth Activity Coordinator who provides post-shelter outreach support for community activities.
• Clearly and effectively communicate in a manner that children and youth understand.
• Maintain accurate, timely, and confidential documentation of client interactions, case notes, case plans, safety concerns, and records of support and service referrals using HOMES, Program Drive folders, and Microsoft Teams.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Child and Youth Case Manager may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Post-secondary degree in social work, child and youth, family systems, human services, or a related field (or equivalent experience)
• Knowledge and understanding of issues related to family homelessness and housing insecurity
• Experience in a housing-focused shelter environment, housing support, crisis support, case management, and previous work with families is preferred
• Knowledge of trauma-informed and client-centered care, crisis intervention, and conflict resolution skills
• Knowledge of childcare centres and school boards in Calgary, and other child and youth and family-focused community resources
• Solid ability to respond to the complex needs of clients in a community setting
• Current First Aid/CPR and Suicide Intervention Certification
• Computer literacy, including effective working skills of MS Word, Excel, and e-mail required
• Excellent teamwork and team-building skills
• Able to effectively communicate both verbally and in writing
• Must be able to be dependent upon to plan and organize work effectively and ensure its completion

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at a minimum
• Focus on health and well-being, including access to employer-paid extended health benefits, dental benefits, annual health spending account, and employer-matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work-life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives, and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity, and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meeting the qualifications above, please submit your resume and cover letter by clicking Apply Now.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.
Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [email protected] before your interview.