Scope:

• Provide technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems.
  
• Verify configured workflows, dashboards, forms, views to ensure in alignment and compliance of business requirements, industry standard best practices
  
• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
  
• Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation & fix and document issue resolution.
  
• Develop proper documentation for technical specification, and various test result.
  
• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
  
• Assess and escalate critical and high-impact quality issues to the project manager.
  

Assignment Deliverables:

• Develop, execute and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application
  
• Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization
  
• Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria
  
• Conduct user acceptance testing, system integration testing, performance testing, system validation and verification.
  

Experience and Skill Set Requirements:

Must Haves:

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment
  
• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
  

Skill Set Requirements:

Mandatory Requirements:

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment
  

Desired Skills and Experience:

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
  
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
  
• Strong knowledge and experience of:
  

• Use case generation, automated and manual testing, and bug lifecycle management
  
• Bug tracking and test case management tools (JIRA, Azure TFS)
  
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
  
• CRM test automation and Dynamics 365 specifically
  

• Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
  
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work
  

Technical Skills:

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems
  
• Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports
  
• Proven experience in testing external systems/components to integrate with D365CS.
  
• Solid experience in developing proper documentation for source codes, technical specification, and unit test result
  
• Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
  
• Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.
  
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
  
• Strong automation testing or tooling experience using industry standard practices and kits.
  
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.
  

Functional Knowledge:

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
  
• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD
  
• In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
  
• Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management
  

Interpersonal Skill:

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work
  

Business Knowledge:

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
  
• Demonstrated experience with case management and workflow-based systems