Role: Client Success Manager (Bilingual)

Company Description

LINK Investment Management provides business solutions for workplace savings programs from our headquarters in Calgary. Our innovative, fully digital, software-as-a-service (SaaS) business solution empowers plan administrators and plan members with simple, affordable, and efficient plan management and investment options. We work directly with companies of all sizes and through channel partners like BMO
to create the best solutions at an affordable price. For more information, visit us at www.linkinvestmentmanagement.com.

Role Description

This is a full-time, fully-remote role for a Client Success Manager able to work in Eastern or Atlantic time-zones / hours. Fluency in English and French is a requirement. The Client Success Manager will ensure customer satisfaction (measured by Client Health Score) and
growth (measured by Net Revenue Retention)
by building strong relationships with clients and providing value.

This role involves identifying client needs, resolving issues, and providing support to enhance customer experience. The Client Success Manager will also analyze data to improve client outcomes and contribute to the development of customer success strategies. This role is full-client-lifecycle, and will participate in our member support as well as our client success management functions.

Qualifications

Fluentlybilingual (both written and oral)

Located or willing to work within standard Eastern or Atlantic time-zone hours
Analytical skills for assessing client needs and outcomes
Naturally curious, with an ability to both thrive within and work to reduce ambiguity
Customer Retention and Relationship Building skills
Excellent written and verbal communication skills
Ability to work independently and remotely
Experience in financial services or SaaS industry considered a plus

Experience thriving in a distributed (remote) company environment considered a plus

Compensation

Equity in the future of LINK
Competitive salary
Health Spending Account
Training / Educational stipend

We are a small but mighty team here at LINK, poised to scale quickly, with a healthy dose of DNA from previous Fin-Tech scale-ups that have reached Unicorn status.
If you are fluently bilingual in English and French,are able to work in the Eastern or Atlantic time-zones / hours, and are a naturally service-oriented person with relevant experience please submita resume and cover letter.

Lets take a rocket-ride together:)