WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Account Manager to join our team.

Your code word for success is smile.

Who are we looking for, you ask?

The Account Manager is responsible for the overall management of the relationships with their assigned clients, ensuring optimal value is delivered daily. The role is fundamentally structured on maximizing the lifetime value of a client, ensuring that they become raving promoters of the Idealogical Group to their network.

WHAT WILL YOU BE DOING

Key Responsibilities:

• Client Relationship Management:
  • Develop and maintain long-term partnerships with clients
  • Own the client relationship, ensuring satisfaction and addressing any issues that arise
    
  • Conduct regular client meetings to review service delivery and identify opportunities for improvement
• Sales Support:
  
  • Manage the sales process from beginning to end, ensuring a seamless experience for the client
    
  • Identify opportunities to upsell, cross-sell, and deepen engagement within managed accounts, optimizing revenue by client to meet target quotas
    
  • Collaborate with other members of the sales team to develop and execute account strategies
    
  • Manage the preparation of proposals and presentations for new business opportunities
• Coordination with Service Delivery:
  
  • Work closely with project management, service delivery, and technical teams to ensure seamless service delivery
    
  • Track and manage client issues, including Intervening when issues arise, ensuring timely resolution and communication
    
• Client Business Planning:
  
  • Identify clients' business plans and assist with drafting a plan to align with their goals
    
  • Assess the temperature of the client relationship and set positive expectations
    
  • Oversee the onboarding of new clients and provide retraining as necessary
    
• Technical Support Strategy:
  
  • Develop and execute an overarching technical support strategy for assigned clients
    
  • Monitor and work with service management on service level agreements (SLAs) and key performance indicators (KPIs)
    
  • Share best practices with the team to enhance the quality and efficiency of client service
• Client Satisfaction:
  
  • Drive client satisfaction by proactively managing, troubleshooting, and delivering technical support as needed to ensure optimal utilization of our solutions
    
  • Conduct root cause analysis for recurring issues and implement corrective actions
    
  • Provide on-going accurate and timely reporting to clients and internal teams
    

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

• Bachelor's degree in Business, IT, or a related field
  
• Proven experience in account management, preferably in a software or managed services provider environment
  
• Strong understanding of IT infrastructure, software solutions and cybersecurity services
  
• Excellent communication, negotiation, and interpersonal skills
  
• Ability to manage multiple clients and projects simultaneously
  
• Proficiency in CRM/ERP software and Microsoft Office Suite

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Ability to work effectively with engineering resources, professional services, and management
  
• Strong reporting skills to provide client status reports to management
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical Group, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services opportunity by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
  
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
  
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!