Account Manager – Produce/Refrigerated
Full Time
Reports to: Solutions Director
Location: Burlington, ON or Toronto, ON
Salary Range: $50,000.00 to $60,000.00 Annually
Who are we?
Our client is a leading North American third-party logistics company specializing in intelligent, customer-centric supply chain solutions. With a strong focus on refrigerated and produce transportation, they're known for delivering seamless, stress-free logistics services that feel like an extension of their clients' businesses.
Their culture is transparent, positive, and entrepreneurial. They're serious about their work, but even more serious about creating a supportive, rewarding, and enjoyable environment for their team. From team-building events like axe throwing and paint nights, to monthly potlucks and recognition programs, they believe in celebrating wins — together.
Backed by Shore Capital Partners, they combine the agility of a growing company with the backing and resources of a best-in-class private equity firm.
What are we looking for?
As an Account Manager focused on the Produce/ Refrigerated Division, you will play a pivotal role in nurturing and expanding relationships with an established customer base shipping produce and other refrigerated products across Canada and the U.S.
This is not a hunting role. You'll work with existing customers, ensuring they are satisfied, supported, and growing. You'll act as their trusted logistics partner, helping identify efficiencies, resolve concerns, and bring forward tailored solutions in collaboration with internal teams.
Your Responsibilities:

• Serve as the primary point of contact for assigned customers across Canada and the U.S.
• Proactively manage customer accounts by understanding their unique logistics needs and providing consistent, value-added support.
• Collaborate closely with Operations, Solutions, and Customer Service teams to ensure timely execution and delivery excellence.
• Identify upselling and cross-selling opportunities within existing accounts by understanding seasonal demand, new shipping lanes, or product expansion.
• Analyze account performance data and customer trends to anticipate future needs and build long-term strategies.
• Maintain accurate account records and communication logs using Salesforce or similar CRM platforms.
• Monitor service levels and resolve service-related issues quickly and professionally.
• Act as an ambassador of the brand, building loyalty and promoting a customer-first mindset internally and externally.

What you bring to the table:

• A strong background in account management or customer success, ideally in transportation, logistics, or produce/perishable goods.
• A service-first mindset and a passion for solving problems and delivering value.
• Excellent communication skills — you're an active listener, clear communicator, and able to manage expectations with empathy and authority.
• A collaborative spirit: you thrive in a team that's aligned around customer success.
• Comfort with CRM tools (Salesforce preferred) and a willingness to use data to drive results.
• Strong organizational skills with the ability to manage multiple accounts and deadlines.
• Experience working with temperature-controlled or produce-related logistics is a strong asset.

Why this role is special:

• You're not chasing leads or dialing cold numbers. You're working with real customers, building real relationships, and growing meaningful business.
• You're supported by a best-in-class solutions and operations team, so you can focus on client success.
• You receive ongoing training, development, and coaching, helping you build your career and leadership skills.
• You'll be part of a culture that values accountability, fun, and high performance.

What we offer:

• Full-time, permanent role
• Competitive salary, performance bonuses, and perks.
• Exceptional culture with team lunches, events, and recognition programs.
• Ongoing career development and internal growth opportunities.
• Deep support from leadership and a strong operational backbone thanks to Shore Capital's strategic expertise.

Diversity & Inclusion: We're proud to be an equal opportunity employer. We believe that diversity drives innovation and collaboration, and we're committed to creating a workplace where everyone can thrive. If you require accommodation at any stage of the application process, we encourage you to let us know.