Over the next 10 years, payment and financial services businesses will upgrade the movement of money and financial assets to blockchain-based networks.
We are on a mission to revolutionize the way people access and transact in the world's most widely recognized and stable currency, the US Dollar. We believe that financial inclusion should be a right, not a privilege, and that cost-effective, accessible financial services can make a profound impact on people's lives, especially in regions where traditional banking systems fall short.
We are building a next-generation payments, asset management, and operations platform that's purpose-built for the transmission of value on blockchain digital rails. The Company is led by Nick van Eck (prev. at General Catalyst 4+ years) and Drake Evans (ex-lead engineer at Frax Finance, the issuer of the second largest on chain stablecoin).
Position: Documentation EngineerJob OverviewWe're looking for a Documentation Engineer who is obsessed with creating exceptional documentation experiences. In this role, you'll own both our internal and external documentation strategies, working at the intersection of engineering and customer success. The ideal candidate will establish documentation standards that serve both our technical teams and end users, ensuring our blockchain-based financial applications are accessible, understandable, and effectively utilized.
Key ResponsibilitiesOwn and drive the entire documentation process, from creation to maintenance to improvement
Establish documentation standards and best practices across the organization
Create and maintain comprehensive external documentation for our Web3 and financial products
Develop internal technical documentation to support engineering teams
Work directly with customers to understand pain points and documentation needs
Collaborate closely with engineers to ensure technical accuracy and completeness
Manage the documentation lifecycle, identifying what needs updating and when
Set up systems and processes for documentation management and version control
Translate complex technical concepts into clear, accessible content
Gather metrics and feedback to continuously improve documentation quality
3+ years of experience in technical documentation, preferably in fintech or Web3
Strong technical writing skills with ability to explain complex concepts simply
Experience working directly with both engineers and customers
Proven track record of establishing documentation standards and processes
Familiarity with modern documentation platforms and tools
Understanding of Web3, blockchain concepts, and cryptocurrency fundamentals
Excellent project management and organizational skills
Strong customer empathy and ability to identify user pain points
Experience with API documentation and developer-focused content
Knowledge of financial systems and terminology
Familiarity with JavaScript/TypeScript, React, and Web3 technologies
Experience with documentation automation and CI/CD integration
Background in UX writing or information architecture
Experience with documentation analytics and metrics
Knowledge of accessibility standards for documentation