Location: Remote (Work from Home)

Job Type: Full-Time / Part-Time

About Us:

LumenTek Electrical is a dynamic and growing company dedicated to delivering exceptional service to our clients. We're looking for a motivated Customer Service Representative to join our team and help us maintain our commitment to excellence.

Responsibilities:

• Provide outstanding customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.

• Assist with scheduling appointments, meetings, and project timelines for clients and internal teams.

• Follow up on projects and invoices to ensure timely completion and payment.

• Proactively follow up on quotes, converting them into sales (commission-based pay for successful conversions).

• Maintain accurate records of customer interactions and transactions in our CRM system.

• Collaborate with team members to improve processes and enhance customer satisfaction.

Qualifications:

• High school diploma or equivalent.

• 1+ years of customer service experience (preferably in a remote or phone-based role).

• Excellent communication skills, both written and verbal.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency with CRM software, Microsoft Office, and scheduling tools.

• Self-motivated with a proactive approach to problem-solving.

• Reliable internet connection and a quiet, professional workspace for remote work.

Perks & Benefits:

• Work from Home: Enjoy the convenience and comfort of working remotely.

• Flexible Schedule: Create a work schedule that fits your lifestyle.

• Commission Pay: Earn additional income for successfully converting quotes into sales.

• Competitive base salary.

• Opportunities for growth and professional development.

• Supportive team environment with regular check-ins and training.

Compensation:

• Base pay: hourly based on experience.

• Commission-based incentives for quote-to-sale conversions.

How to Apply:

Please submit your resume and a brief cover letter to [email protected]. In your cover letter, tell us why you're a great fit for this role and how you thrive in a remote work environment. Join our team and make a difference from the comfort of your home!