JOB SUMMARY

This role requires hands-on responsibilities and provides support and knowledge sharing for all aspects of the technology at AIIM. This role is responsible for maintaining and monitoring the health of base-level systems and all IT-related security issues within the company.

Must be available for varying work hours such as early start (7:30 am), late departure and/or weekend for performing maintenance and patch application.

This position requires full-time on site attendance, remote work is not available.

JOB KNOWLEDGE

Skills:

• 1+ years experience in a technical support or engineering environment which involved hardware, software, data and communications technologies
• 1+ years in a help desk or technical support management role with system level troubleshooting of Computer, Network or Transit systems
• Bachelors level degree in Computer Science, Engineering or equivalent
• Experience in a technical help desk environment
• Strong communication skills including oral and written
• 2+ years Office 365 experience

Competencies:

• Possess a strong skill set and understanding of various types of systems infrastructure to ensure reliability, performance, and security
• IT Infrastructure Management
• Time Management
• Technical Management
• Systems Management

Tools & Technologies:

• Microsoft Desktop Operating Systems (Win7, Win10, Win11)
• Microsoft Windows Server / Microsoft SQL Server
• Microsoft Domain Controllers, Active Directory and Group Policies
• Microsoft 365 Suite, Adobe Creative Cloud, Great Plains Accounting
• FTP clients and servers (FileZilla, CuteFTP, BitVise, GlobalScape, CompleteFTP)
• Xerox office print/scan/copy stations
• Ethernet patch/cabling
• WiFi
• VOIP phones
• Meeting A/V, Wireless displays/monitors
• GotoResolve RMM

DUTIES AND RESPONSIBILITIES

• Adhere to Health and Safety Policy and to report all unsafe and unhealthy work conditions
• To produce quality work effectively and efficiently.
• Providing operating and administrative functions including user set up, configuration and management for systems and business applications
• Providing first and second level support for enterprise systems and systems by diagnosing, troubleshooting and resolving complex incidents to minimize system issues
• Managing users, issue resolution, system setup and backup, user training and other related activities as assigned
• Workstation provisioning
• Performing systems operation support, including server system administration, general troubleshooting for hardware, software and network components
• Performing documentation of IT processes and operational procedures
• Maintaining essential IT operations, including operating systems, security tools, applications, servers, services, email systems, laptops, desktop, software and related hardware