Director of Product

Job Type: Full Time

Location: Toronto - Hybrid

Reporting to: Senior Vice President

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist

who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo. Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world. At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you're passionate about travel and innovation, we invite you to be a part of our exciting

journey!

Key Responsibilities:

Financial & Strategic Execution

• Support the SVP in meeting budgeted pre-tax income targets through product performance and margin control.
• Recommend and implement cost efficiencies to improve profitability within the product portfolio.
• Identify growth opportunities, including premium product segments and emerging destinations.
• Assist in preparing the annual business plan and operating budget for the Product department.
• Oversees the management and reporting of co-op funding from tourism boards, supplier overrides, and airline partners to support promotions and FAM initiatives.

Sales, Promotions & Market Presence

• Track and optimize sales leads, quote conversion rates, and closing rate to support revenue growth.
• Coordinate promotional campaigns with tourism boards, DMCs, airlines, and travel trade partners.
• Maintain a calendar of promotions, including flyers, eZines, website specials, and eblasts.
• Ensure web content is consistently accurate, enticing, and aligned with product systems (e.g., iVector).

Product Development & Costing

• Oversee the management of cross divisional supplier partners. These partners would include all Bed Banks, Car rental suppliers, APT and cruise lines
• Implementation of the RFP process for the onboarding of new supplier partners including the management of supplier SLA's.
• Coordination of supplier API integration with IT and operating divisions
• Work closely with Product Managers on itinerary development, copywriting, and product selection.
• Ensuring a balanced product line approach across all divisions that includes pricing bands, travel styles and travel types
• Ensure product content and pricing are accurate and aligned across internal systems and digital platforms.
• Overseeing the management of the product loading team ensuring a consistency in product build with speed to market.

Team Training & Enablement

• Support the rollout of the RISE program to elevate the Destination Specialist's product expertise and service standards.
• Oversee the maintenance and consistency of our training modules for destination information, product offered and quizzes, with the goal of creating Destination Specialist product “Experts”.

People Leadership & Customer Management

• Lead and motivate cross-functional teams within the product and sales support structure, applying a “pyramid” model of leadership and mentorship.
• Partner with People & Culture on recruitment, onboarding, and change management within the department.
• Conduct performance reviews, ensuring individual KPIs and sales targets are met.
• Contribute to the maintenance and execution of department policies, procedures, and code of conduct.
• Oversee planning and logistics for FAM trips and prize winner travel arrangements.
• Respond to escalated customer complaints and refund requests with professionalism and efficiency.

Reporting & Insights

• Report weekly and monthly on product performance, gross bookings, margin contribution, and lead generation.
• Track quote volumes, lead sources, and conversion trends to guide promotional and sales efforts.

Required Skills and Qualifications:

• Product Development & Market Strategy – Ability to identify growth opportunities, negotiate supplier contracts, and enhance product competitiveness.
• Sales & Marketing Enablement – Proven skills in promotional campaigns, lead conversion, digital marketing, and sales team collaboration.
• Data-Driven Decision-Making – Strong analytical skills to track performance, interpret market trends, and adjust strategies using CRM/BI tools.
• Operational & Project Management – Ability to manage, report and meet critical timelines
• Team Leadership & Training – Experience in mentoring teams, conducting performance reviews, and implementing training programs (e.g., RISE).
• Stakeholder & Customer Relations – Skilled in managing supplier partnerships, resolving escalations, and maintaining strong industry relationships.
• Bonus: Travel industry experience and a business/finance degree are a plus.

The Goway Advantage:

We're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you're well-supported, and we offer opportunities for discounted worldwide travel. You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today!

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

*All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted