Job Title: Application Support Specialist
Location: Toronto, ON M5X 1A1 [Hybrid, in office Monday & Tuesday with some flexibility]
Duration: 12 months
Contract Type: T4 only
Pay Rate: $31.03/Hour
Role Mandate:

• The Critical Application Support Specialist is responsible for logical and physical access provisioning and user administration functions for the business unit.
• This role provides support, guidance and advice for all supported applications.
• Provides a variety of general support services and tasks to support the business group.
• Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls.

Role Responsibilities Include (but are not limited to):

• Responsible for access provisioning and administration functions for critical applications including documentation, password resets and unlocks
• Provision equipment as well as systems access for AML Group
• Liaise with internal stakeholders from various lines of business to ensure their requests are completed, and the appropriate action is taken
• On a rotating basis cover the team mailbox, and ensure the appropriate parties are looped in, and any necessary action is taken.

Must-Have Skills:

• High School Diploma or equivalent required
• 2 to 4 years experience required in a similar role
• Verbal and written communication skills
• Demonstrate the ability to multi-task efficiently and respond to requests in a prompt manner.,
• Must be able to manage deliverables, prioritize tasks and demonstrate quality documentation and consistent execution
• Ability to work independently and collaboratively and manage one's time
• Ability to keep information organized and confidential.

Nice to Have Skills:

• Previous experience with SharePoint/Power Apps Tools