Customer Service RepresentativeDepartment: Essex-Windsor Solid Waste Authority
Position Type: Temporary Full-time (35 hours/week)
Location: Essex, Ontario
Posting #: SWA-13-25
Opening Date: May 7, 2025
Internal Closing Date: May 15, 2025
External Closing Date: May 21, 2025Role Snapshot (Our Elevator Pitch!)The Customer Service Representative (CSR) will provide essential support for the successful rollout of the Green Bin Program and ongoing support for other Essex-Windsor Solid Waste Authority (EWSWA) programs. The role involves responding to customer inquiries, managing requests, providing education on EWSWA programs, and ensuring smooth implementation of the Green Bin Program. The CSR will play a vital role in promoting sustainability efforts and ensuring the community's engagement with the program.Why Work With Us?The Essex-Windsor Solid Waste Authority (EWSWA) is the governmental agency charged with the responsibility of providing an economical and environmentally conscious integrated solid waste management system for the County of Essex (County) and the City of Windsor (City). The mission of the EWSWA is to provide programs to manage the solid, non-hazardous waste generated in the County and the City in an environmentally sound manner through processes which include, but are not necessarily limited to, reduction, reuse, recycling, composting, and landfilling.What You'll DoIn this role, you will be responsible for:

1. Customer Support:
   • Respond to phone calls, emails, and in-person inquiries regarding the Green Bin Program, and other services or programs provided by EWSWA
   • Address and resolve customer complaints, concerns, and requests promptly and professionally, escalating issues when necessary
   • Educate residents on the proper use of the Green Bin and other waste diversion programs, such as acceptable materials, set-out requirements, and repair programs
2. Program Rollout Support:
   • Assist with the launch of the Green Bin Program as needed, including supporting the Green Bin delivery, promotion and education (P&E) programming, start-up, repair program, etc.
3. Data Management and Reporting:
   • Maintain accurate records of customer interactions, such as, but not limited to: service requests, inquiries, and complaints
   • Input data especially for EWSWA programs, as well as track and report their effectiveness
   • Directly support EWSWA collection programs by working with management and the contractor and providing daily reports, flag lists, etc.
4. Community Engagement and Promotion:
   • Attend community events and meetings to promote the Green Bin Program and other EWSWA initiatives as needed
   • Provide clear, concise, and accurate information about the Green Bin Program and other EWSWA programs to customers
5. Administrative Support:
   • Process and track customer requests for EWSWA programs, including the Green Bin Program for items such as repairs, replacements, or other support as needed
   • Prepare reports and correspondence related to customer service activities and program performance, as well as other EWSWA programs as needed
6. Collaboration and Communication:
   • Work closely with other team members and departments to ensure effective communication and smooth program operation
   • Liaise with external vendors or contractors and municipalities involved in the Green Bin Program, as well as other EWSWA programs, as needed

What You BringEducation and Commitment to Growth:

• • High school diploma or equivalent required
  • Post-secondary education in environmental studies, customer service, communications, or a related field is an asset

Experience and Expertise:

• • Minimum of 1-2 years of experience in customer service, preferably in an environmental or waste management setting

Skills and Abilities:

• • Strong customer service skills with the ability to handle a high volume of inquiries professionally and efficiently
  • Knowledge of waste diversion programs and sustainability practices, such as the Green Bin Program, Blue Box Program, proper disposal strategies, etc.
  • Ability to communicate effectively with diverse communities and varying levels of understanding
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer management systems
  • Strong organizational and multi-tasking skills with attention to detail
  • Ability to work collaboratively within a team and across departments
  • Comfortable using digital platforms and technologies for customer service and reporting

Other Requirements:

• • Must possess and maintain a valid Class “G” Ontario driver's license and have access to a personal vehicle for work-related travel within Windsor and/or the County of Essex
  • Must provide a Ministry of Transportation Driver Abstract (Uncertified)
  • Must provide a Police Information Check (PIC) document

Hours of Work:The hours for this role will be seven (7) paid hours per day between the hours of 8:00 a.m. and 5:00 p.m., plus a one-half (½) hour unpaid lunch Monday to Friday.What We Are OfferingAs a CUPE 2974.1 position, this role is on Band 2 with a starting hourly rate of $25.33.
The EWSWA embraces diversity and inclusion in our workforce and workplace. EWSWA is committed to building inclusive teams and an equitable environment for people to be themselves. All qualified candidates are encouraged to apply as the EWSWA will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
The County assists with the recruitment process and administers Human Resource functions on behalf of the EWSWA. Please notify the County of any accommodations through [email protected]. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.
Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for the purpose of this employment opportunity only.

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