International law firm with an office in downtown Toronto seeks a dynamic, team orientated professional to join our help desk team. We offer a hybrid schedule, allowing the successful candidate to work from home 2 days/week.

Key Responsibilities:
The incumbent provides technical support to platform employees, and assist with projects and other IT Department tasks as needed.

• Provide technical support by answering help-desk calls as needed for all staff members, both in-house and remote;
• Enter all service and support work orders/tickets into IS Department tracking system;
• Configure, deliver and install computers and peripherals;
• Setup and support presentations and meetings;
• Move and install PC's as set up and take down equipment;
• Interact with servers and communication services;
• Complete various tasks and projects as assigned;
• Part of on-call after-hours support rotation;
• Travel on occasion to other offices for support and/or projects as needed including overtime when needed.

Qualifications:

• Must have one-two solid years of desk-side support as well as remote experience;
• Solid experience troubleshooting Windows and Windows applications;
• Experience with personal computer hardware problem diagnosis;
• Knowledge of Windows 10, MS Office Suite 2016 and Office 365.
• Worked with Active Directory
• A+ certification desirable, but not required
• Excellent communication skills;
• Ability to follow-up in a timely and efficient manner;
• Experiencing in corporate environment desirable

Company DescriptionThe firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!Company DescriptionThe firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!