Technical Customer Success Engineer | AI SaaS (Hybrid – Toronto)
Posted by TalentTank Recruiting on behalf of our client

About the Company
Our client is a venture-backed B2B SaaS company on a mission to change how organizations interact with their data. Their AI-powered platform enables non-technical users to explore data, generate visualizations, and extract insights using natural language—no code required.

With backing from global investors and a leadership team with deep enterprise data experience, they're building a category-defining product at the intersection of AI, analytics, and automation.

About the Role
We're hiring a Technical Customer Success Engineer to lead client onboarding, technical enablement, and insight delivery. This is a hybrid position based in Toronto, blending technical consulting, data analysis, and client engagement. You'll act as a trusted advisor to enterprise customers, helping them realize value through prompt engineering, data integration, and tailored solutions—starting from day one.

You'll work directly with the founding team and play a key role in shaping the customer experience and feedback loop that drives product innovation.

What You'll Do

• Lead the onboarding journey for new clients and guide technical implementation

• Use advanced prompts to extract insights from raw operational data

• Build and scale reusable prompt libraries and customer enablement playbooks

• Deliver training sessions to help clients self-serve and maximize value

• Identify and troubleshoot data challenges, contributing to internal feedback loops

• Collaborate with product and engineering to improve features and integrations

What We're Looking For

• 3+ years in a client-facing technical role (e.g., Data Analyst, Data Engineer, Solutions Consultant, or CSM with a technical background)

• Strong experience with SQL and Python for data exploration and modeling

• Experience working with enterprise data sources such as ERPs (SAP, Oracle, MS Dynamics, etc.)

• Excellent communication and interpersonal skills—able to explain technical topics clearly to non-technical users

• Proactive mindset and ability to work cross-functionally in a fast-paced, product-led environment

• Bonus: Experience with LLMs, AI prompting, or building custom GPT workflows

Why Join?

• Be part of a high-performing, mission-driven startup backed by global investors

• Work alongside a world-class founding team with deep enterprise and AI experience

• Help shape the future of how businesses unlock value from data

• Competitive salary, stock options, and flexible PTO

• Hybrid work environment in Downtown Toronto