DescriptionHi, I'm Una, the Marketing Operations Lead at Musora. We are looking for our first Marketing Technology and Data Engineer.
We've got big ideas and a ton of marketing tools, and we are looking for that key person who will make them all play nicely together. Join Musora and help us turn data and tech into campaigns that really connect.
Important Note: To ensure you're viewing the most accurate and up-to-date job opportunities, please apply directly through our official website or through one of our trusted third-party sites (Indeed, Monster, Glassdoor, LinkedIn, Talent.com & Ziprecruiter).
Key Duties & Responsibilities1. System Integration, Campaign Infrastructure, and Automation

• Own the technical configuration and maintenance of our marketing automation tools (Customer.io, Pendo, Snowflake).
• Design and implement scalable data flows to enable personalized, event-driven messaging across email, push, and in-app channels.
• Create SQL queries for the purpose of building custom attributes and marketing datasets used in campaign targeting and personalization.
• Create and maintain reliable API-based integrations between Customer.io and systems such as Shopify, internal tools, and the data warehouse.
• Collaborate with analytics and data engineering to ensure accurate and reliable data capture across the marketing funnel.
• Write clear documentation and establish repeatable processes for campaign launches, A/B tests, and triggered flows.

2. Cross-Functional Collaboration and Stakeholder Support3

• Work closely with marketing teams (growth, retention, & lifecycle) to translate business requirements into actionable data & automation solutions.
• Develop and maintain custom attributes, user segments, and automation logic in Customer.io to support personalized communication strategies.
• Build internal tools or scripts to streamline manual tasks or empower non-technical users with automation.

3. Optimization, Monitoring, and Martech Strategy

• Monitor system performance, campaign data accuracy, and integration health – debug issues as they arise and implement preventive measures.
• Continuously improve our martech infrastructure for scalability, privacy, and resilience.
• Stay up to date with new Customer.io features and emerging marketing technologies, evaluating how they can be leveraged at Musora.
• Define and enforce governance around customer data usage, consent, and identity resolution within marketing systems.

Skills, Knowledge and ExpertiseKey Qualifications:

• 3+ years of experience integrating and managing marketing automation platforms like Customer.io, with strong skills in SQL, data pipelines, and data transformation.
• Demonstrated ability to work with engineering and data teams to enable scalable marketing operations.
• Experience translating campaign strategies into technical requirements and automation logic.

Technical Skills

• Proficiency in writing SQL and manipulating datasets for segmentation, personalization, and campaign triggers.
• Working knowledge of APIs, webhooks, and JSON structures.
• Experience with data flow tools like Snowflake, Rudderstack, or Fivetran.
• Familiarity with scripting (Python or JavaScript) for automation and tooling.

Interpersonal Skills

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• A curious and detail-oriented mindset paired with a proactive approach and a strong sense of ownership over systems and outcomes.
• A passion for marketing technology and a drive to create seamless, data-powered customer messaging experiences.
• Proficiency in the English language (written and verbal).
• Ability to exhibit the Company's Core Values: Empathy, Passion, and Grit.

Bonus

• Experience with product-led growth strategies or experiment-driven lifecycle marketing.
• Experience with modern automation, AI agents, and machine learning.
• Experience architecting custom attributes & events for AI-driven messaging strategies.

Perks to working here (your benefits)

• Extended Benefits. Health, Prescriptions, Dental, Mental Health Support and Vision Benefits for full-time/permanent positions - we care about our employees and we want to make sure YOU have the benefits you need to stay healthy and well.
• Paid time off - we understand and value the importance of rest and recovery and that includes time away from work!
• Career Growth. You're joining a growing team and company with ambitious goals.
• Learning & Development. We encourage our team to develop their unique strengths, offering Gallup-Clifton Strengths coaching and workshops, along with tailored education opportunities.
• Onsite Amenities and Events. Onsite parking, on-site gym, and events! Be a part of a fun-loving team!
• Onsite SNACKS, beer/kombucha fridge, coffee/tea and more! We want to make sure you stay fuelled throughout the day!
• Casual dress. We want you to feel comfortable when you work. No need to wear a business suit [unless you want to].
• Lunch Program. Lunch program starting June 2025. Opt in and enjoy daily nutritious lunches that will keep you energized.
• Hybrid options. Work on-site at our Abbotsford, BC, Canada head office, or in a hybrid arrangement (role-dependent). Hybrid roles require a regular weekly presence in the office.